Team Lead – Legal Operations

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The Team Lead – Legal Operations leads day-to-day legal operations and paralegal support services to ensure timely, accurate and high-quality legal service delivery. Operating within a Global Business Services environment, this role provides hands-on leadership, supports U.S.-based legal teams and drives consistency, scalability and continuous improvement across legal processes and systems.

What you’ll do

• Lead, coach and develop a team of Legal Operations and Legal Analyst professionals to drive performance, engagement and service quality

• Act as the primary escalation point for complex, high-risk or non-standard legal and operational matters

• Collaborate with U.S.-based legal teams to align priorities, service expectations and quality standards

• Execute legal operations strategies focused on process improvement, technology adoption and reporting effectiveness

• Monitor team performance using key performance indicators, service level agreements and dashboards to identify trends and improvement opportunities

• Oversee daily intake, workflow management and prioritization of legal requests to meet turnaround time and accuracy targets

• Provide hands-on support by performing legal operations and paralegal work during peak periods, staffing gaps or critical initiatives

• Support and expand paralegal service capabilities across U.S. and local market teams

• Lead or contribute to special initiatives such as system implementations, cost optimization and operational enhancements

• Complete twelve hours of continuing legal education or relevant professional development annually

What you’ll need

Experience

• Five or more years of experience in a law firm, in-house legal department or corporate or shared services environment required

• Experience supporting healthcare legal operations required

• Experience leading teams or serving in a supervisory or team lead capacity required

• Experience supporting supply chain or commercial contracts preferred

• Experience supporting U.S.-based legal teams or global shared services environments preferred

Education

• Bachelor’s degree in Paralegal Studies, Legal Management or a related field required

Certifications

• Paralegal Certificate preferred

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time work from home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits including SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.

This job description is not an exhaustive list of duties. Team members may be required to perform other job-related responsibilities as needed, consistent with business requirements and reasonable accommodation.