Operations Manager

Qualifications:

• At least 3 years of experience as an Operations Manager

• At least 2 years of experience on the Technical account

• Ability and patience to handle difficult customers.

• Knowledge of outlier management and coaching techniques.

• Proven experience and knowledge as a resolution supervisor, QA analyst, or trainer is a plus.

• Working knowledge of MS Office and databases.

• Comfortable working with targets to exceed our client’s expectations.

• Excellent communication skills (written and oral).

• Organization, proper decision-making, and analytical problem-solving skills.

• Additional education or experience in a related field may be preferred.

• Responsible for the development of team leaders/coaches

• Must be willing to work on-site