Patient Financial Specialist

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The Patient Financial Specialist is responsible for supporting comprehensive patient financial management through financial screening, assistance program coordination and revenue cycle support. Operating within a Global Business Services environment, this role partners with U.S.-based healthcare teams to improve patient access to care, optimize financial outcomes and ensure compliant financial assistance processes.

What you’ll do

• Evaluate patients for financial assistance eligibility and coordinate enrollment in Patient Assistance Programs and copay assistance programs
• Manage drug procurement and recovery processes for indigent and underinsured patient populations, ensuring accurate and timely submission of all recovery accounts
• Coordinate closely with patients, hospital departments, providers and pharmaceutical manufacturers or foundations to support drug recovery and financial assistance workflows
• Monitor insurance payments for infusion services and identify opportunities for additional copay or foundation support
• Submit, track and reconcile claims with copay assistance programs and charitable foundations to ensure appropriate reimbursement
• Maintain accurate and timely patient financial assistance records in designated systems, ensuring documentation meets audit and compliance requirements
• Communicate payment discrepancies, program updates and financial assistance status to internal stakeholders
• Support patients and internal teams by responding to questions related to financial assistance programs and billing outcomes
• Ensure compliance with organizational policies, regulatory requirements and privacy standards
• Safeguard protected health information in accordance with the Health Insurance Portability and Accountability Act guidelines

This role may perform additional job-related duties as assigned, consistent with business needs and reasonable accommodation.

What you’ll need

Experience

• At least 1 year of experience in healthcare billing, financial services or revenue cycle operations required
• Experience in patient financial assistance programs, pharmacy services, social work or healthcare billing preferred
• Experience working with Epic or similar electronic health record systems preferred

Education

• Bachelor’s degree in Business, Healthcare Administration or a related field required
• High school diploma or General Educational Development credential preferred

Certifications

• Certified Pharmacy Technician (CPhT) – Pharmacy Technician Certification Board preferred
• Financial advocacy or patient assistance certifications preferred

Skills and knowledge

• Knowledge of patient financial assistance programs, infusion billing and revenue cycle processes
• Strong analytical, documentation and attention to detail skills
• Effective communication and collaboration skills across clinical, financial and administrative teams
• Ability to manage multiple priorities in a fast-paced healthcare support environment

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits including Social Security System, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.