Concierge

Key Responsibilities

• Greet and assist clients, guests, and visitors in a professional and courteous manner.

• Provide concierge services, including guiding clients, answering inquiries, and offering detailed information about products, services, and promotions.

• Support the Sales team by coordinating client appointments, meetings, and follow-ups.

• Facilitate smooth communication between clients and the Sales team, ensuring timely and accurate responses.

• Maintain accurate logs of visitors, client interactions, and inquiries.

• Assist in preparing sales materials, presentations, and other documentation as needed.

• Ensure the front desk and reception area is organized, welcoming, and professional.

• Handle incoming calls, emails, and messages, directing them appropriately to the Sales team or other departments.

• Identify opportunities to enhance client experience and proactively assist the Sales team in client engagement.

Qualifications:

• Bachelor’s degree in Hospitality, Business Administration, Marketing, Communications, or a related field is required.

• Prior experience in concierge, front desk, or sales support is highly preferred.

• Knowledgeable about company products/services and able to communicate effectively with clients.

• Excellent interpersonal, communication, and customer service skills.

• Highly organized, proactive, and detail-oriented.

• Ability to multitask and handle a fast-paced environment.

• Proficient in Microsoft Office and office communication tools.