Office Staff Customer Relations
Job Description
Establish and nurture solid relationships with clients by responding quickly to inquiries and delivering exceptional customer service.
Manage walk-in client inquiries by providing detailed information about products and services, guiding them through the sales process.
Create and submit requests through the helpdesk system for new client onboarding, contractor incentives, item code setup, and other administrative duties.
Assist clients with bookings, quotations, and product selections to facilitate sales transactions smoothly.
Accurately and efficiently process sales transactions for walk-in customers.
Coordinate with the Sales and Marketing teams by handling pull-out forms and other documentation needed for project implementation.
Strive to meet sales targets while maintaining high levels of customer satisfaction through professional and courteous service.
Job Qualifications
Degree in any business-related field.
Excellent verbal and written communication skills.
Strong analytical skills and creative problem-solving capabilities.
Proven ability to build rapport with clients and understand their needs.
Able to do field works
Preferably familiar on places in Pampanga
Employer questions
- Which of the following languages are you fluent in?
- Do you have a Bachelor Degree?
- How many years' experience do you have as a Customer Relations Professional?
- How many years' experience do you have as a sales representative?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Office Staff?
- Do you have customer service experience?
Company profile
WHO ARE WE?
WE are engaged in the production and distribution of world-class quality products primarily used in the industrial, marine, automotive, furniture, food and construction industries in the Philippines.
WE are one of the widest distributors of polyurethane foam insulation services, polycarbonate sheets, wood and metal surface coatings, solid surface materials, compressors, composite products and window films
WE carries brands such as, ECOFOAM Polyurethane Foam, SUNSHIELD Polycarbonate Skylight Sheets, SPARKO Surface Coatings, SOLFLEX Solid Surface Materials, POLYKLEAR Composites, TANKEE Stainless Water Tanks, 3M Window Films and EcoSPR Hybrid Polyurethane Elastomer, among others.
WE have been in the constructions business since 1985 and continously growing.
COMPANY VISION:
“Continuously bringing great innovative products for a better life to our next generation"
COMPANY MISSION:
“We provide value-adding, eco-friendly products, and innovative solutions to different industries, while maintaining high quality service by listening and understanding customer’s needs.”
COMPANY CORE VALUES:
TEAMWORK - We encourage each one to inspire others to work together and share in accountabilities for a common goal while maintaining effective harmonious work relationships. We take pride in cooperation with others and in providing the initiative to help.
INTEGRITY -We firmly believe in personal responsibility, honesty, credibility, and consistency of behavior in relation to SOMI’s performance standards, work set-up, and requirements in meeting customers’ needs and accomplishing our tasks.
RESPECT - We recognize and put premium value on every individual’s inviolable dignity and worth. We feel morally obligated to treat everyone with fairness and equality regardless of who they are and what they do. We commit to add value and worth to SOMI’s People, Processes, Customers, and Financials.
INNOVATION - We foster the ability to develop, re-invent processes, introduce, spearhead something new, being imaginative, and resourceful. We uphold passion for excellence by not merely settling for the average, but always striving for the best.
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