Back Office Staff

The Back Office Staff – Account Handler is responsible for supporting daily business operations through inventory monitoring, online marketplace coordination, sales encoding, and administrative support. The role ensures accurate record-keeping, timely processing of online transactions, organized documentation, and efficient coordination to maintain smooth back-office operations. 

Specific Duties and Responsibilities:

• Manage and monitor online store platforms such as Shopee, Lazada, and TikTok Shop.

• Process customer orders, update order statuses, and coordinate deliveries.

• Respond to customer inquiries and concerns through online platforms professionally and promptly.

• Monitor online sales performance, order fulfillment, and transaction records.

• Coordinate with logistics and operations teams regarding deliveries and order issues.

• Prepare and encode daily sales transactions accurately and on time.Generate sales reports, monitoring sheets, and operational summaries.

•  Maintain organized records of sales invoices, receipts, and transaction documents.

•  Assist in reconciling sales data and resolving discrepancies.

•  Provide updated reports to management and concerned departments.

• Provide administrative assistance for daily office operations.

• Prepare reports, documents, and other operational paperwork as required.

• Maintain organized filing systems for physical and digital records.

• Assist in handling emails, phone calls, and operational concerns.

• Support management and other departments with clerical and coordination tasks.

• Process online and manual orders efficiently and accurately.

• Verify order details, payment confirmations, and customer information.

• Coordinate with warehouse and delivery teams for timely dispatch of orders.

• Monitor pending, completed, returned, and canceled transactions.

• Ensure smooth processing of customer transactions and order fulfillment.

• Handle customer concerns and inquiries professionally and efficiently.

• Maintain good communication with clients, suppliers, and delivery partners.

• Provide accurate updates regarding orders, deliveries, and transactions.

•  Escalate unresolved concerns to supervisors when necessary.

• Monitor inventory levels and stock movements for products and supplies.

• Maintain accurate stock records and inventory monitoring reports.

• Coordinate with warehouse or operations regarding stock availability and replenishment.

• Assist in inventory counting, reconciliation, and monitoring of fast-moving items.

• Ensure proper documentation of inventory transactions and stock adjustments.