Japanese-Speaking Customer Service Executive (Order Management)

Job Responsibilities:

· Handle customers’ queries via email, live chat, Salesforce and phone calls and must be able to speak and read in Japanese and English for assigned customers outside Singapore.

· Responsible for processing customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules. Provide timely “Open Order Report”

· Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.

· Closely monitor delivery from factory and liaise with customers to inform them on changes and get acceptance.

· Prepare and send shipping documents to customers.

· Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution.

· Regular meet-up with customers to review orders, market situation, forecast demands, orders and deliveries (both physical and virtual meetings).

· Update weekly sales orders for sale forecast reports for management.

· Serve as backup to team members.

· Any other ad-hoc assignments by immediate superior.

Requirements:

· Degree in relevant discipline with at least 2 to 3 years of experience in customer service/customer support/procurement/logistics in relevant industry.

· Good interpersonal, communication, and computer skills.

· Demonstrate a passion towards customer commitments.

· Team player to the team as well as cross functional departments.

· Able to exert consistent effort to provide quality results that are focused on the bottom-line.

· Hands on, detailed orientated approach and a fast learner with new software.

· Experience in JDE system is preferable.

· Analytical, self-driven and independent

· Excellent English and Japanese (Only candidates with Japanese language capabilities shall apply)