Bilingual Virtual Assistant

Job Summary: We are seeking a Spanish Admin VA to manage daily communications across social media and messaging platforms. This role centers on handling direct messages, responding to client inquiries via WhatsApp, and maintaining organized and timely communication in Spanish. The ideal candidate is professionally fluent in Spanish across reading, writing, and speaking, and brings strong organizational skills with a consistently friendly and professional communication style.

Key Responsibilities:

• Manage and respond to incoming direct messages across social media platforms in Spanish

• Handle all WhatsApp communications with clients, ensuring responses are timely, accurate, and professionally worded

• Monitor social media inboxes consistently and flag urgent messages or inquiries for prompt follow-up

• Maintain organized and up-to-date records of all conversations and client interactions

• Draft and send messages, follow-ups, and replies in Spanish with the appropriate tone and a high standard of accuracy

• Coordinate with the wider team to relay important client requests, feedback, or escalations

• Assist with general administrative tasks related to communication management across all active channels

• Ensure a consistent brand voice and professional tone across all messaging platforms at all times

Mandatory Skills:

• Professionally fluent in Spanish — must be able to read, write, and speak Spanish at a high professional level

• Demonstrated experience managing social media direct messages and/or WhatsApp communications

• Strong written communication skills in both Spanish and English

• Highly organized with excellent attention to detail in all communication tasks

• Reliable, detail-oriented, and capable of working independently with minimal supervision

• Strong interpersonal communication skills with the ability to collaborate effectively across a remote team

• Comfortable navigating social media platforms including Instagram, Facebook, and TikTok

• Professional, warm, and courteous in all client-facing interactions

Preferred Skills:

• Experience in a client-facing administrative or virtual assistant role

• Familiarity with CRM tools or dedicated message management platforms

• Ability to manage multiple simultaneous conversations without sacrificing quality or responsiveness

• Background in social media management or community engagement

• Experience working with Spanish-speaking audiences or markets

• Basic knowledge of social media best practices and communication etiquette

Why Join Us: This is a great opportunity to play a central role in day-to-day client communications within a growing and dynamic team. You will apply your Spanish language skills in a varied and fast-paced environment while enjoying flexible working conditions. If you take pride in building relationships through clear, professional communication and thrive on keeping conversations organized and clients well-served, this role is an excellent fit.