Customer Service Officer

OneDegree is a new generation of InsurTech that reimagining the industry with design and digital innovation. We are currently offering Pet, Fire, Critical Illness and Home Insurance and expected to provide wider coverage to the general public in the coming year. 

Want to join us and make a change? We are looking for a Customer Care Associate who act as a brand ambassador by assisting and resolving customer inquiries on a variety of communication channels. This role will be responsible for capturing customer's expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.  

If you are customer-centric and solution-oriented, come and join our team! 

What you will be doing: 

• Communicate with customers through various channels including social media, email, live chat and phone calls 

• Handle inbound calls and live chat from external customers regarding general insurance claims, particularly for pet, home, and fire insurance. 

• Actively listen to customers and maintaining a friendly, positive, professional attitude 

• Resolve difficult situations with creativity, tact, and diplomacy 

• Provide information for customers to resolve their problems 

• Set up processes for assembling customers feedback and liaise with key internal partners to improve company’s products 

• Provide cross-team supports for example Claims, Policy Admin, Account Management and Product Development  

• All other duties or projects as assigned 

 
What we are looking for: 

• High school certification or above, bachelor’s degree is a plus.  

• Experience with general insurance industry is preferred 

• IIQE Paper 1 and 2 Certificates are required 

• Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity 

• Excellent communication in verbal and written form (Both English and Chinese) 

• Excellent typing skills in both English and Traditional Chinese 

• Excellent organisation and time management skills 

• Ability to navigate through multiple computer applications with speed and accuracy 

• Ability to work independently, take direction, and prioritize accordingly 

• Ability to work cross-functionally in a fast-paced environment 

• Highly self-motivated, organized, and a team player 

• Willingness and ability to operate in a team environment 

*** No selling or cold / warm calls are required 

Working hours  

• 5 days work per week 

• Weekend and public holiday shift required 

We value our employee - let’s check out what we offer 

• 20 days annual leave 

• Marriage, parental and birthday leave 

• Medical benefit 

• Flat organizational structure 

• Young and energetic team 

• Shift Allowance