Change & Release Manager (B2B AU Telco)

Discover your 100% YOU with MicroSourcing!

Position: Change & Release Analyst (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role:

Responsible for overseeing the lifecycle of changes and releases to enterprise systems, ensuring compliance with ITIL-based service management processes, minimizing service disruption, and balancing innovation with operational stability. Works closely with stakeholders, vendors, and technical teams to ensure effective planning, testing, and deployment.

As a Change & Release Analyst you will:

• Manage end-to-end change management lifecycle (logging, assessment, approval, implementation, review)

• Coordinate Change Advisory Board (CAB) meetings and stakeholder approvals

• Oversee release planning, scheduling, and deployment

• Ensure risk management, rollback planning, and post-implementation reviews

• Maintain compliance with policies, standards, and audit requirements

• Drive continuous improvement and process optimization

• Manage ITSM tools (ServiceNow) and CMDB updates

• Collaborate across ITIL processes (Incident, Problem, Configuration)

What You Need:

Non-negotiables

• 3+ years in change/release management

• Strong ITIL knowledge

• Experience with ITSM tools (ServiceNow, Jira)

• Risk and impact assessment capability

• Strong stakeholder engagement

• Analytical and problem-solving skills

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply