Customer Service Coordinator (Sales and Marketing)
Job Description.
Ensures all customer inquiries are processed efficiently and ensures that the company has the capability to meet the requirements starting from receiving the orders to delivery of items.
Ensures orders are accurately and promptly served through timely coordination with other concerned departments. Promptly informs the customer of any possible delays and arranges alternative delivery rates.
Responds to delivery-related complaints from customers and provides appropriate after-sales support.
Gets demand forecast from customers.
Required Education, Skills, and Qualifications
Graduate of any Business courses
Excellent compute skills
ERP experience is advantage
Well organized
Exceptional communication and writing skills
Leadership and motivational skills
Creativity and great attention to detail
Plant location: Greenstone Packaging Corporation - Sta Quiteria, Quezon City
Employer questions
- Which of the following languages are you fluent in?
- How many years' experience do you have as a Sales and Marketing Coordinator?
- Which of the following types of qualifications do you have?
- What's your expected monthly basic salary?
- Do you have a Bachelor Degree?
- How many years' experience do you have as a customer service coordinator?
- Do you have order processing experience?
- Do you have customer service experience?
Company profile
Engaged in the manufacturing of corrugated boxes
PURPOSE
"To serve the packaging needs of people through a sustainable business towards a sustainable future."
Environmental. Espouses the use of renewable energy sources, the use of a proper waste management program, handling of potential problems of air or water pollution arising from our operations, and sustainable procurement of raw materials.Social. Looks into safe and healthy workplace conditions, compliant labor standards, fair and equitable employee compensation and benefits, motivating employee engagement, reduced employee turnover, respect for human rights, non-discriminatory practices, and delightful customer relations and service.Governance. Looks into the integrity of the company’s financial reports and how the management attends to the interests of the company’s employees, suppliers, shareholders, host communities, and customers.
MISSION
To Our Customers. To satisfy our customers with the best quality products at the best possible prices at the shortest lead time. Innovation and service orientation are the keys to our customer’s satisfaction.
To Our People. To provide a work environment for our employees that enhances their well-being provides opportunities for learning and development and supports diversity.
To Our Host Communities and the Country. To work for good governance and the sustainable development of our country. We will pursue business with concern for the environment and well-being of the people living in the communities where we operate.
OUR VALUES:
''I-LEAD"
I will lead:
I-INTEGRITY
L-LOYALTY
E-EXCELLENCE
A-ACCOUNTABILITY
D-DISCIPLINE
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