IT Support Associate (Datacenter/Helpdesk)
IT Data Center Associate provides organizations with technical support to optimize operational efficiency.
Responsibilities:
Implement patches and report security issues to TSG
Maintaining Systems, Network, and hardware availability.
Provides detailed, accurate and timely turn-over of technical related concerns and solved tickets to Help Desk Officer.
Provides support for the implementation of systems and applications.
Keeps track of the concerns of stores / warehouse in relation to the roll-out of the applications and systems.
Follow-ups on incomplete details, escalates as needed with System Development and Technical Support Group heads.
Other Duties
Participates during inventory activities in the stores and warehouse and ensures that equipment and systems are working and complete.
Install and configures all the hardware requirements during inventory activities.
Ensure that IT Daily Checklist has been followed and filled up.
Technical support to store as needed
Administrative
Regularly reports and updates to WH managers /Store support group Manager the status of operations’ activities.
Qualifications:
Must be a 4-year course graduate in the IT field
With previous experience in Technical Support and POS is an advantage
Willing to conduct site/store visits in Muntinlupa, Makati, Quezon City, and Mandaluyong areas
Employer questions
- How many years' experience do you have as a Support Associate?
- How many years' experience do you have in the IT industry?
- Do you have technical support experience?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
Company profile
Rustan's is the Philippines' leading upscale and luxury retail destination, known for its unparalleled range of prestigious brands and quality merchandise.
Founded in 1952 in the elegant living room of husband and wife Bienvenido Tantoco Sr. and Gliceria Rustia-Tantoco in San Marcelino, Rustan's was among the earliest to introduce renowned international brands to discerning Filipino shoppers and visitors. Rustan’s earned the exclusive rights to market some of the world’s greatest brands in the Philippines, such as Chanel, Christian Dior, Cartier, Yves Saint Laurent, Lanvin, Salvatore Ferragamo, Oleg Cassini, Charriol, Lalique, Christofle, Lladro, Cristalerie Daum and the iconic trailblazer in cosmetics, Helena Rubenstein.
Rustan’s was the FIRST IN THE WORLD to ever receive a licensing agreement from the venerable House of Christian Dior and Charles Jourdan. Marks & Spencer granted its first Asian franchise to Rustan’s even before it opened in Hong Kong. Rustan’s was also the first to be granted the rights to manufacture Oleg Cassini in the Philippines. Such was the foresight and energy of its foundress, Gliceria Rustia Tantoco.
Rustan's has made a name for its dedication to class, taste, and style, and reflects the vibrance, growth, and cosmopolitan nature of the Philippines. With stores located in key urban centers, Rustan's has a reputation for refined service, exciting events, and quality amenities. Rustan's also gave the Philippines many firsts: the first-ever gift certificate, the first-ever wedding registry, and the first-ever loyalty program Frequent Shoppers Plus (FSP).
As it celebrates 71 years of the Extraordinary, Rustan’s continues to reinvent itself and innovate, committing today as it always has: “serving only the finest.”
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