WFM Real Time Analyst (Makati) | Onsite
Location: Makati
Work Setup: Onsite
Shift Schedule: Night Shift
Responsibilities:
- Monitor real-time data and daily operations to achieve performance goals.
- Analyze live metrics to identify trends, challenges, and improvement opportunities.
- Work with teams to adjust schedules and resources based on current data.
- Prepare detailed performance and exception reports for management.
- Support implementation of strategies to enhance service quality and operations.
- Collaborate with stakeholders to promptly resolve operational issues.
- Document activities accurately following company policies and procedures.
Requirements:
- At least 12 months of experience in real-time analysis, workforce management, or operations monitoring, preferably in a call centre or customer service environment
- Background in Business Management or Computer Science
- Must be amenable to start ASAP
- Strong analytical skills and expertise in Microsoft Excel and various data tools
- Excellent communication and interpersonal skills
- Ability to multitask and perform under pressure
Company profile
TASQ
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Talent Acquisition delivered with Speed and Quality… that’s the TASQ guarantee!
What we do:
•Executive Hiring•Mid-level Support Hiring:•IT roles•Bi-lingual •Entry-Level, BPO roles •Recruitment Process Outsourcing (RPO)
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