Reservation Agent
Job Overview:
We are seeking experienced reservation agents to support our growing rental car business, handling a wide range of customer interactions and administrative tasks.
Key Responsibilities:
- Handle incoming customer calls and inquiries
- Create and manage rental car bookings
- Process customer quotes
- Amend existing bookings and verify pricing
- Provide comprehensive customer support
- Manage email communications
- Liaise with branch locations
- Maintain accurate customer records
Required Qualifications:
- Minimum 1-3 years experience in reservation or customer service roles -
- Proven experience in travel, hospitality, or car rental industry
- Excellent verbal and written communication skills
- Proficient in using computer systems and reservation software
- Strong problem-solving and decision-making abilities
- Ability to work flexible hours (6am-10pm)
Desired Skills:
- Ability to work independently
- Customer-first approach
- Attention to detail
- Quick learning and adaptability
- Confident in handling complex customer interactions
Work Arrangement:
- Full-time position
- Work-from-home
- Performance-based evaluation
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Reservations Agent?
- How many years' experience do you have in a Customer Service Role?
- How many years' experience do you have in the hospitality & tourism industry?
Company profile
COMPANY DESCRIPTION
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
MISSION STATEMENT
Outsourced Quality Assured Services Inc.'s mission is to help our clients build successful and profitable businesses. Our team is driven by a passion for being exceptional and providing an uncompromising commitment to quality.
VISION STATEMENT
Our aim is to be internationally acknowledged for delivering the highest quality offshore staffing services. We aim to be the benchmark.
CULTURE
We hire smart and determined professionals, and we favor ability over experience. We maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We are polite and respectful, we give back to the community, and we enjoy what we do.
VALUES
To be exceptionalTo deliver the highest qualityTo be polite and respectfulTo be the benchmarkTo enjoy what we do
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