Senior Google Workspace Administrator

Required Skills & Experience

Strong working knowledge of

• Google Admin Console

• Google Drive permissions and ownership

• Google Vault

• License management

• GAM (Google Apps Manager)

• 3 years managing enterprise Google Workspace changes

• At least 2+ years handling:

  • Platform-wide configuration changes

  • App deployments

  • Feature governance

  • Organizational Units (OUs)

  • Feature-level controls

  • Service enablement / disablement

• Ability to configure Workspace services at:

  • Tenant level

  • OU level

  • Group-based level

  • Evidence from Tickets

  • Enable/Disable Gemini

  • Turn off Google Vids

  • Create target audiences

Role Description

• Incident Management (INCs)

  
  

  Sample Ticket Patterns

  • Important Google files deleted

  • Google file ownership transfer

  • Access issues to Google Drive

  • Sheet/Doc ownership changes

  
  

   Responsibilities

  • Investigate and resolve Google Workspace-related incidents

  • Recover deleted Google Drive and Shared Drive content

  • Perform ownership transfers for:

    • Google Docs

    • Sheets

    • Shared Drives

  • Restore access to restricted files and folders

  • Diagnose permission and sharing conflicts

  • Support data recovery using Google Vault

  
  

  Provide incident resolution documentation

  Escalate unresolved platform issues when required

  
  

  Service Request Management (RITMs)

  
  

  Sample Ticket Patterns

  • Google Workspace account creation

  • Account provisioning

  • License true-up

  • Full archive and decommission requests

  
  

  Responsibilities 

  • Provision and deprovision user accounts

  • Assign and manage Google Workspace licenses

  • Execute user offboarding and archiving processes

  • Perform data retention and account archival

  • Maintain group membership and access entitlements

  • Support license audits and usage reviews

  • Validate requests against internal policies

  • Meet defined request fulfillment SLAs

  
  

  
  

  Change Management (CHGs)

  
  

  Sample Ticket Patterns

  • Install migration applications

  • Enable/disable Gemini

  • Enable/disable Google Vids

  • Configure target audiences

  • Application feature changes

  
  

  Responsibilities

  • Execute approved platform changes under formal change management

  • Enable, disable, and configure Google Workspace features

  • Install and validate third-party applications

  • Implement feature rollouts based on approved schedules

  • Perform pre-change testing

  • Conduct post-change validation

  • Document completed changes

  • Support rollback activities when required

• Provide support for ancillary messaging products including mobile management, faxing solution, and distribution list tools.

• Perform other related duties as assigned

• Provide support for release deployments in a 24x7 operations environment as required

• Produce technical and operational documentation

Work Arrangement

• Onsite schedule of 2–3 days per week at the Mall of Asia Business Complex

• Graveyard shift aligned with Eastern Standard Time (EST)