Tech Ops Control Engineer

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description: Responsible on working all tickets and other operational tasks.

Role accountabilities:

Individual responsibilities:

Backup and Restore

• Ensure regular system backups in place

• Manage and configure backup toolset

• Perform quick system restores for disaster recovery purposes

IT Asset Management

• Apply industry best practices in maintaining and operating hosting and networking assets

• Asset Change Management. Maintenance and improvements on CMDB

Monitoring and Events Management

• Provide fast and quality solutions to outages detected by our monitoring tool

• Resolve issues that has high customer impact

• Provide indebt root cause analysis, and apply logical solutions

Identify and Access Management

• Act as control and enact identity policies

• Provide SSO integration on accredited external sites/application

• Maintain health of AD infrastructure and functionalities

Software Deployment and Update Management

• Deploy latest patches on resources

• Perform in-places OS upgrades

Key shared accountabilities

• Provide the best end user experience possible

• Maintenance/Administration of Tech assets

Qualifications & Experience:

• High Technical experience in technologies mainly but not limited to Cisco and Microsoft solutions. Able to operate/navigate on technologies regarding Virtualization, PaaS, IaaS, Security and recovery, Azure Storage, AD, DNS, Windows Server OS, SCCM, Linux, PowerShell.

• Demonstrate significant technical abilities by quickly restoring outages, able to provide detailed Root Cause Analysis for server slowness/outages.