Monitoring and Incident Control Officer

We are looking for a detail-oriented and disciplined Monitoring and Incident Control Officer who can provide continuous 24/7 monitoring of live studio operations. The role focuses on incident detection, accurate documentation, and timely escalation, ensuring operational visibility and foundational compliance support.

This position is reactive and incident-driven, with clear procedures and defined escalation paths.

What type of work will you be doing? What skills will you be performing on a regular basis?

• Continuous monitoring of live studio CCTV feeds and streaming systems

• Identifying and logging operational or procedural incidents

• Preparing daily surveillance summaries

• Attaching video references with timestamps for reported incidents

• Escalating issues to the Team Lead when required

• Following strict confidentiality and compliance guidelines

Minimum qualifications:

• High school graduate or college level preferred

• Background in studio, casino, or live gaming operations is an advantage

• Basic understanding of CCTV systems, live table monitoring, and streaming platforms

• Ability to work rotational shifts (24/7 coverage)

• Strong analytical and observation skills

• Able to identify irregularities, procedural deviations, and operational risks

• Good written communication skills

• Capable of creating clear, structured, and accurate incident reports

• Comfortable preparing daily logs and documentation with proper timestamps

• Detail-oriented and able to remain focused for extended monitoring periods

Preferred qualifications:

• At least 1–2 years experience in surveillance, gaming operations, or compliance monitoring

• Experience preparing incident reports, escalation summaries, and operational documentation

• Familiarity with live dealer tables

• Strong sense of accountability and confidentiality

• Ability to remain calm and objective under pressure

• Good judgment in escalation decision-making

What are the benefits of the position?

• Health Care Plan (HMO) with Dental and Vision - Day One

• Group Life and Accident Insurance-Day One

• Unlimited coffee when reporting on-site

• Vacation Leave and Sick Leave both convertible to cash by the end of the year

• Bereavement Leave of 3 days upon regularization

• Onsite facilities such as medical clinic and fitness gym

• Training and Development Programs

• Unlimited Career advancement opportunities

• Company Christmas Gift

• Work at Office Incentives

• Company Events

• 13th Month Pay as mandated by the Philippine Government.

• Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)

• Birthday Gift

Working schedule: Shifting schedule