Non-Voice Customer Service Associate | Up to 30K Salary
What you'll be doing
Respond to customer inquiries and requests through non-voice communication channels
Provide accurate and timely information to customers, ensuring a positive and efficient customer experience
Identify and escalate complex customer issues to appropriate team members
Assist with the resolution of customer complaints and concerns
Collaborate with cross-functional teams to improve customer service processes and procedures
Maintain detailed records of customer interactions and follow-up actions
What we're looking for
Previous experience in a customer service or client-facing role, preferably in a call centre or non-voice environment
Excellent written communication skills and the ability to convey information clearly and concisely
Strong problem-solving and critical thinking skills to handle customer inquiries effectively
Proficiency in using various software and digital tools to support customer service activities
Ability to work in a fast-paced environment and adapt to changing customer needs
Strong attention to detail and a commitment to providing exceptional customer service
If you're excited about the prospect of joining our team as a Customer Service Associate, we encourage you to apply now and take the first step towards a rewarding career with GDV Business Services Co.'.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Service Associate?
- Have you worked in a call centre before?
- Which of the following Microsoft Office products are you experienced with?
- What's your average typing speed?
Company profile
Reliving the vision of caring and embracing employment opportunities in the IT-BPM sector here in the Philippines and Australia, a once dream was realized through the birth of STACKph, a GDV Business Services Co.
About us
STACKph, a brand name chosen to represent the abundance of right-fit talents in all areas of the metro and countryside whilst GDV Business Services Co. is the legal business name registered in Securities and Exchange Commission. The company was registered 17th January 2019 in Pasay, City, Metro Manila Philippines.
We play on a different playing field since our goal is to serve the businesses efficiently and consistently to make sure they keep on running and that is why we not only supply people, we also supply what the people inside the businesses need.
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