Process Improvement Manager

Process Improvement Manager is responsible for the integration and formulation of processes that delivers effective systems resulting in significant business improvement, work efficiency and guest satisfaction. He/She provides innovative solutions by adapting technology and proper documentation of standards to achieve higher level of systems excellence and store efficiency.

The position also requires strong partnership with cross-functional group, strong communication and influence skills in driving projects and achieves its business objectives.

Key Responsibilities:

Restaurant (Store) Systems holds the responsibilities of customization and system design on the following areas:

• Store Management Systems – provides systems in Inventory Management, Production Planning Guide, Cash Control Procedures/Management, Store Performance Reporting System, Manpower (Labor) Management, 5S, Time & Attendance Guidelines
• Store Operations – (outside the business as usual operation mode) Renovation Checklist and procedure, Audit (internal/external) Procedures, Customer Crisis Management, Legal compliance and response level guidelines (BIR, DOH, Licensing, Corp Audit)
• Kitchen Systems – Storage Area procedures, Manager’s Office Procedures, Back up operations, Cooking/Production Area, Dishwashing area, Crew Locker Room/Area, Hygiene and sanitation procedures, general safety procedures, equipment trouble shooting guide, equipment preventive maintenance program (includes Air (hot/cold) system, Water System)
• Dining Systems – includes: POS (point of sales) capacity, cashier transaction procedures, customer service procedures, serving procedures, bussing procedure
• Product Systems – product preparation procedures & development, product analysis and development
• Restaurant Supplies – includes: Tools & Utensils, Kitchen Wares, Cleaning & Sanitation supplies, Operating Supplies, project management and supplier management
• Store Model Analysis – designs a financially feasible store model which includes standard list of: equipment, counter (POS), construction, T&U, Wares, manpower standard SPMH (Man hours list/requirements), store layout (workflow), storage area (remote or non-remote)
• Data Parameters Analysis – effectively monitor data parameters such as: strike rate, product mix, seating capacity, dine-in interval, kitchen:dining space ratio, sales/sqm, sales/man hours, peak hourly sales, slack hourly sales, trade area assumptions, store traffic (headcount per transaction count), group size, sales contribution to dining/takeout/delivery
• Technology Innovation – includes: equipment research and development, equipment selection, supplier management, equipment life cycle program, cost effective equipment and design integration

Business Innovation & Solutions holds the responsibilities on the following services:

• Knowledge Management – data management, standards keeping
• Business Processes – includes design and improvement of business processes external to the stores but related to its internal processes that deals with the other departments
• Technology Innovations – technology research includes equipment, processes, packaging, information, etc.
• Usability – design and development of integrating usability in the design of processes, systems, fixtures, and equipment

Products, PMO and Productivity

• New Products – includes coordination of the RS activities needed for development of new products/products for improvement. Ensuring that products are launched as scheduled with all requirements submitted to all concerned.
• Project Management – tracking of projects status. Computing the impact of projects delays. Balance scorecards. Project life cycle.
• Productivity – development of productivity circle structure, ensuring the effectiveness of the process and coordination of approved projects to concerned parties.

Information Systems holds the responsibilities on the following areas:

• Store Information Systems – provide systems solution in the area of: sales reporting tools, store performance reporting tool, POS maximization
• Application Development – basic tool application that improve productivity. Example: QM reporting and monitoring
• Technology Solutions – innovative tools that reduce cost or improve productivity. Example: POS as PDA, employee productivity programs (net meeting, teleconference, web cast, web-based training)
• Usability – design and development of integrating usability in the design of systems.

Qualifications

• Bachelor’s degree in Industrial Engineering, Management Engineering, or related field.
• Minimum of 5 years of experience in food service operations, food manufacturing, retail, or a similar industry. 
• At least 3 years of experience in a managerial or project management role handling systems development, process improvement, or operations efficiency.
• Must be amenable to work in Ortigas, Pasig (Hybrid Work Setup).