IT Support Specialist

We are looking for a detail-oriented, technically-savvy IT Support Specialist to join our team. If you are a Windows power user who enjoys solving complex hardware and software puzzles—from BIOS configurations to Microsoft Entra ID management—we want to hear from you.

As our go-to technical expert, you will ensure our team stays connected, secure, and productive by managing our Microsoft Cloud environment and maintaining our fleet of Windows devices.

• System Administration: Manage Windows 10/11 environments, user profiles, permissions, and device configurations.
• Cloud & Identity Management: Administer Microsoft 365 and Microsoft Entra ID (Azure AD), including MFA setup and Azure-joined device management.
• Advanced Troubleshooting: Use the Windows toolkit (PowerShell, DISM, SFC, Event Viewer) to diagnose and resolve OS and startup issues.
• Network Support: Troubleshoot IP configurations, DNS, VPN connectivity, and basic router/firewall hurdles.
• Hardware & Peripherals: Perform diagnostics on desktops/laptops (SSD/NVMe, BIOS/UEFI) and manage printer connectivity (spooler issues, driver setups).
• Software Excellence: Support the full Microsoft 365 suite (Outlook, Excel, Word), Dropbox, OneDrive, and browser-based applications.
• Security First: Maintain endpoint protection, conduct malware sweeps, and promote phishing awareness/security best practices.

• Proficiency in Windows 10/11 administration.
• Familiarity with Microsoft Entra ID (Azure AD) and basic Azure environments.
• Awareness of Windows Server environments.

• Solid understanding of TCP/IP, DNS, and VPN protocols.
• Knowledge of antivirus/endpoint protection and secure document environments.

• Experience using command-line tools: CHKDSK, SFC, DISM, and Task Manager.
• Ability to interpret Event Viewer logs and Reliability Monitor data.

• Experience: 2+ years in a dedicated IT Support or Help Desk role.
• Communication: Ability to explain technical concepts to non-technical users clearly.
• Problem Solving: A methodical approach to system diagnostics and file recovery.
• Education: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications are a plus.

• Experience with RMM (Remote Monitoring & Management) tools.
• Knowledge of professional backup and disaster recovery solutions.
• Hands-on experience with custom PC builds or hardware upgrades.