Bilingual Patient Care Coordinator

Job Title: Bilingual Patient Care Coordinator

Job Code: MD-OOL

Position Type: Full-Time

Working hours: 8:00 AM - 5:00 PM Eastern Standard Time, Monday - Friday

Salary Rate: $6-$8

1. End-to-End Patient Scheduling & Care Coordination

• Manage the full scheduling lifecycle for patients requiring telehealth and in-person care.
• Schedule telehealth visits with internal physicians across 20+ medical specialties.
• Coordinate in-person services including MRI, X-ray, laboratory testing, and specialty clinic visits.
• Handle urgent and same-day scheduling based on clinical priority and physician direction.
• Support patients located across multiple U.S. states, ensuring appropriate regional coordination.
• Assess and sequence appointments correctly to avoid delays or inappropriate bookings.

2. Referral Management & External Provider Coordination

• Proactively coordinate with external imaging centers, clinics, and specialty providers.
• Confirm appointment availability, preparation instructions, prescreening requirements, and required documentation.
• Identify and resolve common referral barriers such as insurance authorization issues.
• Identify and resolve common referral barriers such as missing clinical records.
• Identify and resolve common referral barriers such as incomplete referrals or documentation.
• Follow up persistently with providers and facilities until services are completed.
• Follow up persistently with providers and facilities until reports and results are received.
• Maintain continuity of care across multiple providers and healthcare systems.

3. High-Volume, High-Stakes Communication

• Conduct frequent outbound and inbound communication with patients.
• Conduct frequent outbound and inbound communication with physicians.
• Conduct frequent outbound and inbound communication with imaging centers.
• Conduct frequent outbound and inbound communication with specialty clinics.
• Clearly explain appointment details, preparation instructions, and next steps to patients.

Requirements

• Clinical or healthcare administrative background as a Registered Nurse, Medical Assistant, Medical Receptionist, Medical Administrative Assistant, or Patient Care Coordinator
• Minimum of 2 years of relevant clinical or healthcare experience
• Excellent written and spoken English with a neutral accent and no communication barriers
• Fluent in both English and Spanish (required)
• Proficiency in Microsoft Office Suite, Google Workspace (Docs, Sheets, Calendar), EMR/EHR systems
• Strong attention to detail with the ability to thrive in a fast-paced, dynamic healthcare environment
• Solid understanding of HIPAA regulations and healthcare privacy standards
• Proven ability to collaborate effectively with providers, nursing leadership, and administrative teams

• Must communicate clearly and professionally in both English and Spanish, verbally and in writing.
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.