Client Support Associate non-voice
Job Opening
Client Support Associate non-voice
Job Industry
Education Management
Job Type
Full-Time
Experience Level
Entry Level
Date Posted
2025-11-13
Job Location
Cebu city
cebu city
6002
cebu
Philippines
Company Information
VIPTutors.co
cebu city, cebu
6002
Website: https://m.viptutors.co
About VIPTutors
VIPTutors was launched in 2019 out of City Launch Lab in London with the mission to empower the education industry by providing education firms with an online platform for on-demand tutor sourcing and collaboration tools. Education organisations can use VIPTutors to launch new courses, save costs and improve student satisfaction with best-in-class tutors.
VIPTutors has been helping students in Asia since 2019. Our tutor community grew to over 1,700+ tutors from Harvard, Yale, Princeton, Stanford, MIT, Oxford and Cambridge, strengthened its onsite China sales team and consultants team and remote workforce in the Philippines to 40+ associates. We have expanded our operation to China with the establishment of 2 offices in Beijing and Chengdu in 2020 and 2021 respectively. Our client base has grown to include some of the largest Chinese education firms such as New Oriental Education (NYSE: EDU). We’re now actively expanding our platform globally to bring the benefits of the VIPTutors platform to education organisations around the world.
Job Description
Join our team and work with international clients in the dynamic EdTech space! You’ll manage the full booking cycle — from handling client and student requests to ensuring each session meets its learning goals. Your role includes matching the right tutors to each booking, advising clients on suitable options, responding to inquiries, and maintaining accurate invoice and payment records.
Job Qualifications
Proficiency in remote work tools similar with Cliq, Google Suite, chatGPT, Outlook, Bluemail, Canva etc
Customer/client service experience and project management experience an advantage
Strong English communication skills verbal and written
Strong commitment to company values and operating principles
Graduate of any 4-year course preferably Communications/Business related
With stable high-speed internet connection and own reliable laptop/computer capable of running multiple applications at the same time
Based in the Philippines
Job Terms & Conditions
Work Setup: Remote, reporting to Community Support Team Lead and/or VP for Operations / CEO
Payment: starting offer up to 28k ; payment increase to 30k on third month
Work Hours: Rotating schedule based on business demands 9AM-10PM, weekday off
Contract length & type: one (1) year renewable overseas contract, independent contractor
Compensation
28000
Compensation Range
₱20,000 - ₱30,000
Number of Job Opening
1
Highest Education Attainment
College Graduate
Contact Info
Shiella Acena
Contact Phone : 09••••••380 Contact Email :
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