Highly Experienced CSR Professional (Hybrid)

Qualifications

• Graduate of Bachelor’s degree in any field.
• 4-5 years extensive experience in Customer Service (Business Process Outsourcing)/ Shared Services
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products 
• Customer service, problem solving and analytical skills required

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possbile solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Presource

• Is the kitting division of Cardinal Health.  
• Kits provide efficiencies to our customers; they are able to pull a kit that includes everything needed for a procedure vs pulling individual components off the shelf.
• Kits maybe used in or outside of the operating room depending on the type of kit that is being built.

Presource Sales Operations:

• Quoting out Presource packs based on sales rep/customer request.  This may include quoting out a new pack or making changes to an existing pack.
• Most if not all communication will be with the sales rep, not the customer (hospital)
• Focus on best cost, high volume components.
• Ensuring quotes meet quality and regulatory guidelines.
• Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.
• Ability to critically think through requests that are out of the norm.
• Working with cross-functional teams.
• Reviews and ensures rebates are accounted 

Additional Job Descriptions

Work with Sales Representatives to build and organize medical kits and supplies for hospital

• Receive lists of medical supplies from sales representative which we need to organize before offering to the hospital.
• Review materials, pricing and kit information if it complies with FDA regulation to ensure that there are no discrepancies.
• Coordinate with different departments for discrepancy/ies in the Pricing or in the kit information
• File complaints from the customer/hospitals
• Ensure that the pricing of the Kit is within regulatory guidelines
• Ensure that all kit information and items added are precise
• Sample requests
• NIA and Rebate follow up
• Quote AKS/Kit setup