Account Manager, B2B Sales Telco
Discover your 100% YOU with MicroSourcing!
Position: Account Manager
Location: Picadilly Star Building, Taguig
Work setup & shift: Onsite | Dayshift
Salary package*: PHP 60, 000- PHP 70, 0000
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Be a part of something big at Microsourcing! We're building a new team to support Australia's dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
About the role:
As an Account Manager, you will:
- Provide life cycle support for a portfolio of Mid‐Market customers.
- Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
- Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.
- This will be delivered through ongoing sales activity which will include retention and growth of customers, as well as deepening share of wallet. Activities will include welcome calls and health check campaigns, ongoing sales activity, and effective case management of port threats.
- End‐to‐end account management role, including working toward a sales target.
- Activities may include support bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer.
- Escalate issues on behalf of the customers where necessary and provide basic technical support.
- Identify opportunities and sell new products to existing client SMB customers.
- Promote specific value‐added services as required. Work with sales channels to understand client requirements and a contact. strategy to deliver growth through new products and retention of existing ones.
- Continually seek opportunities to improve customer experience.
- Internal Optus referral point for retention, sales escalations, and sales opportunities
- Build and maintain strong customer relationships
What You Need:
Non-negotiables
- Degree qualified – business, engineering, accounting
- IT B2B telco sales experience, minimum 4 years of experience or career experience in B2B sales
- Proven experience meeting and exceeding sales targets
- Knowledge of CRM and reporting systems i.e. Salesforce, Tableau, etc.
- Intermediate knowledge of O365 applications
- Working in a virtual sales team
- Working for a multi‐national company
- Identifies, develops, and maintains profitable long‐term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
Company profile
MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.
Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:
Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | https://www.microsourcing.com/about-us/locations/#Delivery-Center-1880-Avenue-BuildingOrtigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | https://www.microsourcing.com/about-us/locations/#Delivery-Center-Ortigas-CenterMOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | https://www.microsourcing.com/about-us/locations/#Delivery-Center-TwoEcom-CenterCebu Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu
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