Java Application Support
Why Nasdaq
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspectives.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
What We Offer
This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.
In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.
What You Will Do
As a Java Application Support, your focus will be maintaining and implementing software solutions.
- Work on and resolve client issues related to Calypso architecture, operating system, network, JVM and other Calypso infrastructure components within the Nasdaq Cloud Platform and environment.
- Replicate issues, document them, provide configuration suggestions to Customers, and provide Engineering teams with comprehensive information in the form of test cases to facilitate permanent solutions.
- Analyze application logs and suggest solutions for performance-related problems to the Nasdaq Calypso platform.
- Resolution of Incidents and Service Requests following SLAs and ITIL Incident Management Processes
- Take full ownership of customer incidents and problems through to full resolution and closure.
- Work closely with our Product team, Operational team, and DevOps team in following up on issues and their resolution.
- Contribute to our Knowledge Database with articles documenting issues, workaround, standard processes, and how-to.
- Troubleshoot Infrastructure and automation-related issues (Kubernetes deployment)
- Participate in Change request activities, such as configuration changes, new version deployment, maintenance activities, and environment validation.
- Flexibility to work across all shift schedules (morning, mid, and night) and to work on some PH holidays based on business needs.
What We Expect
- Bachelor’s degree in computer science, or other related field.
- At least 2 years in application and production support with a background in Java language.
- Experience in Linux/Unix server application-based troubleshooting.
- Exposure and understanding of cloud technologies/concepts (OCI and AWS)
- Knowledge of relational databases and SQL (Oracle and PostgreSQL)
- Good knowledge in some of the following technologies: TCP/IP, firewalls, VLAN, VPN, HTTP(S), SSH, JMS (IBM MQ), Kubernetes (containers), Terraform.
- Good oral and written communication skills are essential.
- Experience working in distributed teams across multiple time zones.
- Excellent analytical and problem-solving skills, attention to detail, consistency to internal defined process and standard methodologies
- Must be a fast learner, self-motivated, team player, and collaborator.
- Fluent in English.
What Would Be Helpful
- Experience with FinTech products, especially Nasdaq Calypso.
- Good knowledge of ITIL or similar frameworks
Employer questions
- Which of the following types of qualifications do you have?
- How many years' experience do you have in an application support function?
- How would you rate your English language skills?
- How many years' experience do you have as an ITIL Consultant?
Company profile
We are more than just a stock exchange.
While we are known as the world’s first electronic stock exchange, Nasdaq is a global technology company that champions inclusive growth and prosperity, creating opportunity for markets and economies of all sizes.
We deliver world-leading platforms that improve the integrity, transparency, and liquidity of the global economy. Through our daily work, we power stronger economies, create more equitable opportunities, and contribute to a more sustainable world to help our communities, clients, employees, and people of all backgrounds reach their full potential.
Since 1971, our innovations have revolutionized the global capital markets. Join #OneNasdaq team in advancing economic progress for all.
Unparalleled Support
At Nasdaq, we invest in you through our You&Q total rewards. Our employees gain real financial security, professional success, and exceptional access to medical and wellness care. You, your family, and your community are important to us.
Work That Shapes Tomorrow
In every specialty, challenging roles are ready for you to take them on and do work that matters. Just as the world’s most innovative companies list on the Nasdaq exchange, Nasdaq is home to some of the most innovative and talented professionals in the world.
Making Change For The Good
We act on our commitment to drive positive change inside the financial industry and beyond, tackling issues ranging from financial fraud to climate change. We are proud of our people, who give generously to help others prosper.
Diversity & Equity
Equity and diversity are urgent priorities for us. We’re actively taking steps to dismantle barriers that have prevented inclusion for too long. We are committed to promoting equity across our organization, so that everyone benefits from our success.
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