Compliance Management Analyst | Onsite | Graveyard Shift
About the role
We are seeking a talented Compliance Management Analyst to join our team at ALORICA TELESERVICES, INC. in Makati, Metro Manila. This full-time, remote-friendly role will require work during the graveyard shift, providing an excellent opportunity for those who prefer non-traditional work hours.
What you'll be doing
- Monitoring and analyzing compliance-related data to ensure adherence to applicable laws, regulations, and internal policies
- Identifying and addressing potential compliance risks, and recommending corrective actions
- Conducting audits and investigations to assess the effectiveness of compliance controls
- Collaborating with cross-functional teams to implement and maintain compliance programs
- Providing regular compliance reporting and updates to management
- Staying up-to-date with changing regulatory requirements and industry best practices
- Assisting in the development and delivery of compliance training programs
What we're looking for
- Relevant experience in a compliance or risk management role, preferably in the call center or customer service industry
- Excellent analytical and problem-solving skills with the ability to identify and mitigate compliance risks
- Strong attention to detail and a commitment to maintaining the highest standards of compliance
- Effective communication and interpersonal skills to collaborate with cross-functional teams
- Proficiency in data analysis, reporting, and the use of relevant compliance management tools
- A bachelor's degree in a relevant field or an equivalent combination of education and experience
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for professional development and career advancement
- Flexible work arrangements, including the option to work remotely
- A supportive and inclusive work environment that values teamwork and collaboration
About us
ALORICA TELESERVICES, INC. is a leading provider of customer experience solutions, offering a wide range of services to clients across various industries. With a commitment to innovation, we strive to deliver exceptional customer service and drive business success for our partners. Join our team and be a part of our exciting journey.
Apply now to become our next Compliance Management Analyst!
Company profile
Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry.
Centralized and Scaled Global Partner
Expert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform.
A Firm with Strong Support
Expert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams.
Complete Lifecycle Solution Support
Verticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, Commercial
Acquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, Reservations
Service/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support,
Hardware/ Software Support
Resolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud,
Credit Activation, Property Recovery, Skip Tracing, Attorney Services
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