CSR Blended Account( Fresh Grad? No Worries! You are welcome to apply)

Duties and Responsibilities:

• Assist customers through calls, emails and chats.
• Maintains customer confidence and protects operations by keeping information confidential.
• Identifying any problems with the database and taking appropriate action in discussion with the direct superior.
• May provide assistance and guidance to other data entry staff.

What are we looking for:

We are looking for talented individuals who will join our team of Customer Service Representatives

• Must be at least 2 years college level.
• Must have at least 6 months experience in a BPO industry.
• Fresh graduates are welcome to apply.
• Good to excellent Communication Skills.
• Must be amenable to work onsite (Gilmore, Quezon City).
• Amenable to work on a shifting schedule.
• Can start ASAP.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Job Types: Full-time, Permanent

Pay: Php17,000.00 - Php18,500.00 per month

Benefits:

• Company Christmas gift
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay

Work Location: In person