Supervisor, Workforce Optimization - Night Shift

Cardinal Health International Philippines Inc.

What Workforce Optimization contributes to Cardinal Health

Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.

Job Description:

·  Develops forecasts (13+ weeks through 52-week projections) of the number of interactions, processing time, waste, attrition and/or other required metrics for the business segments within a given program as input for the capacity and resource plans.

·  Administers the 52-week capacity, staffing, and resource plans to manage up and down scaling of labor and resources.

·  Communicates directive guidelines for the WFM Schedulers to ensure schedules produced accurately covers demand forecast, while accounting for known constraints, planned events/holidays & business objectives.

·  Analyses performance, especially productivity, utilization and occupancy, to uncover trends (behavioral & actuals against forecast) to improve forecast & capacity management process.

· Develops the program hiring strategy along with WFM Business Partner and Operational Leaders.

· Coordinates with recruiting and/or operations leadership on the timing & quantity of new hire requisitions

Qualifications

  • Minimum of 3 years of Workforce Management Supervisor experience (i.e responsible for scheduling, call volume monitoring and adjusting determining and communicating work schedules and resources for call queues, consulting with call operations, etc)
  • Experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis and/or Blue Pumpkin, Verint)
  • Strong analytical and mathematical skills to collect and interpret data to solve problems.
  • Highly organized and can work independently as well as with a team
  • Intermediate level of Microsoft Office experience
  • Ability to work US hours, including weekends
  • Willing to work onsite (BGC)

** Internal candidates have to be in a P2/P3/M1 role for a minimum of 1 year to be eligible to apply for this position.

Additional Qualifications (Preferred)

Hands on experience on analytical tool (Tableau, Power BI)

Hands on experience on WFM tools (Verint, Nice WFM etc.)

Capacity Planning experience

    Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

    Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

    To read and review this privacy notice click here

    Company profile

    Cardinal Health

    Information & Communication TechnologyMore than 10,000 employees

    We’re the business behind healthcare. And rewarding careers.

    Awards and recognition:

    Over the past year, Cardinal Health was recognized for its leadership and commitment to diversity and sustainability, including:

    • Named on the 2017 World's Most Admired Companies list by Fortune

    • Recognized by the National Association for Female Executives as a Top 60 Company for Executive Women for the sixth consecutive year

    • Included in Becker's Healthcare 150 Top Places to Work in Healthcare 2017 listing

    • Named to the Human Rights Campaign (HRC) Best Places to Work for LGBT Equality for the fifth consecutive year based on ratings in HRC's 2017 Corporate Equality Index

    • Included in the Dow Jones Sustainability North American Company Index for the eleventh consecutive year

    About Cardinal Health

    Cardinal Health, Inc. is a global, integrated healthcare services and products company, providing customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories and physician offices worldwide. The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Because Cardinal Health helps ensure pharmacists and the consumers they serve have access to medications they need while working to help prevent prescription drug diversion, the company and its education partners created Generation Rx, a national program to help prevent the misuse of prescription medications. Backed by nearly 100 years of experience, with approximately 50,000 employees in nearly 60 countries, Cardinal Health ranks #14 on the Fortune 500.

    For more information, visit cardinalhealth.com, follow @CardinalHealth on Twitter and connect on LinkedIn at linkedin.com/ company/cardinal-health.

    Perks and benefits
    Medical
    Miscellaneous allowance
    Dental
    Retirement Benefit

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