Customer Relations Services Supervisor | J Mall

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Posted 20d ago

Job Function
Responsible for overseeing the CRS operation of the store and providing administrative support to the department as directed by her/ his immediate superior.

 

Responsibilities

  • Ensure strict implementation of all company regulations and directions coming from the CRS Division
  • Respond to incidents and execute emergency programs in the branch
  • Assist in the conduct of an investigation
  • Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

 

Qualifications

  • Graduate of any Bachelor's Degree
  • Preferably At least with 1 year of work experience in any field

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Company profile

Company Logo for The SM Store
Retail & Consumer ProductsMore than 10,000 employees

From Humble Beginnings…

It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online.

SM Goes Online!

As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online!

We’ve Got it All for You 24/7

We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime

Our Mission

We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.

Perks and benefits
Medical
Loans
Vision
Annual Performance Bonus

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