AP Collections Trainer - Quezon City (Nightshift)
₱38,000 – ₱50,000 per month
- Design and develop training materials and programs that align with the OTC Training Program.
- Deliver engaging and effective training sessions to New and Tenured Collectors.
- Evaluate the effectiveness of the OTC (Collections) Training Program and make necessary adjustments as aligned with the stakeholders.
- Stay updated on Industry Trends and best practices in Collections Training.
- Collaborate with stakeholders to identify Training Needs or any Skills Gap and Develop appropriate solutions or recommendations to address the skills.
Required technical and professional expertise:
- Bachelor's Degree
- Industry Experience: A strong background in collections is crucial. This includes understanding the collection process, negotiation techniques, and dealing with difficult customer situations.
- Training Skills: The ability to design, develop, and deliver effective training programs is essential.
- Communication Skills: Excellent verbal and written communication skills are necessary for explaining complex concepts clearly and persuasively.
- Coaching and Mentoring Ability: The trainer should be able to provide one-on-one coaching and mentoring to employees to improve their performance and address specific challenges they face.
- Customer Service Orientation: Given the nature of the work, a strong commitment to customer service is important. The trainer should emphasize that collections work is fundamentally about resolving financial issues for customers.
Employer questions
Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Trainer?
- Do you have customer service experience?
Company profile
Human Resources & Recruitment51-100 employees
Manpower Outsourcing Services, Inc. (MOSI), helps companies increase business flexibility, agility, cost effectiveness and competitive advantage. Manpower Philippines offers a wide range of expert services including contract and project recruitment, assessment and selection, training, HR services, business process outsourcing, and recruitment outsourcing.
Prime Manpower Resources Development, Inc. (Prime Manpower), a licensee of ManpowerGroup, through its Permanent Staffing and Executive Search teams, provides total recruitment solutions to clients all over the country.
Perks and benefits
Medical
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What can I earn as a Trainer
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