AP Collections Trainer - Quezon City (Nightshift)

  • Design and develop training materials and programs that align with the OTC Training Program.
  • Deliver engaging and effective training sessions to New and Tenured Collectors.
  • Evaluate the effectiveness of the OTC (Collections) Training Program and make necessary adjustments as aligned with the stakeholders.
  • Stay updated on Industry Trends and best practices in Collections Training.
  • Collaborate with stakeholders to identify Training Needs or any Skills Gap and Develop appropriate solutions or recommendations to address the skills.

Required technical and professional expertise:

  • Bachelor's Degree
  • Industry Experience: A strong background in collections is crucial. This includes understanding the collection process, negotiation techniques, and dealing with difficult customer situations.
  • Training Skills: The ability to design, develop, and deliver effective training programs is essential. 
  • Communication Skills: Excellent verbal and written communication skills are necessary for explaining complex concepts clearly and persuasively.
  • Coaching and Mentoring Ability: The trainer should be able to provide one-on-one coaching and mentoring to employees to improve their performance and address specific challenges they face.
  • Customer Service Orientation: Given the nature of the work, a strong commitment to customer service is important. The trainer should emphasize that collections work is fundamentally about resolving financial issues for customers.

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Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Trainer?
  • Do you have customer service experience?

Company profile

Company Logo for ManpowerGroup
Human Resources & Recruitment51-100 employees

Manpower Outsourcing Services, Inc. (MOSI), helps companies increase business flexibility, agility, cost effectiveness and competitive advantage. Manpower Philippines offers a wide range of expert services including contract and project recruitment, assessment and selection, training, HR services, business process outsourcing, and recruitment outsourcing.

Prime Manpower Resources Development, Inc. (Prime Manpower), a licensee of ManpowerGroup, through its Permanent Staffing and Executive Search teams, provides total recruitment solutions to clients all over the country.

Perks and benefits
Medical

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