End-User Support | Tech Account | Earn up to P20,500*

About the Role:
 

We are seeking a talented Customer Support Representative to join our team and provide exceptional user end support to our customers. In this role, you will utilize live sharing to guide customers through our application, troubleshoot issues, and ensure a seamless user experience.

Perks & Benefits:

  • HMO Day 1
  • Monthly Meal Allowance
  • Dental Coverage*
  • 15% Night Differential
  • Paid Leave Benefits with Tenure Based Cash Conversion
  • Internal Movement Opportunities
  • Program Incentives
  • Earn up to P20,500*

 *Terms & Conditions apply

 

Who are we looking for?

  • At least 6 months BPO experience
  • Preferably handled end user support system.
  • At least SHS/High School Grad (old curriculum).
  • Excellent verbal and written communication skills.
  • Passion for delivering a stand-out customer experience. 
  • Ability to follow instructions for specific customer resolutions tasks. 
  • Willingness to work on a shifting schedule.
  • Willing to work ONSITE in our Bacolod site.
     


Responsibilities:

  • Provide timely and effective technical support to customers via live sharing
  • Troubleshoot and resolve technical issues related to our application
  • Explain technical concepts and procedures in a clear and concise manner
  • Maintain excellent communication and customer service skills
  • Document customer interactions and support cases
  • Identify and relate to various customer needs and scenarios
  • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
  • Remain updated in client and industry-led processes, technology applications, utilities, and products.
  • Strong ability to analyze data and provide actionable insights.
     


Ready to make a difference? Apply now and let's talk.

Employer questions

Your application will include the following questions:
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Technical Support Role?
  • Do you have customer service experience?

Company profile

Company Logo for Ubiquity
Information & Communication TechnologyMore than 10,000 employees

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Perks and benefits
Medical
Miscellaneous allowance
Loans
Dental
Group Life Insurance , Profit Shares, Tenure-linke

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