Collections Specialist - WFH (SC)
We are seeking an experienced Collections Specialist to join our growing business. In this role, you will be responsible for contacting clients, collecting outstanding payments and sharing a reconciled remittance with a cash app. You will create a balance between maintaining trustful relationships and ensuring timely payments.
You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.
Job Details:
Collections Specialist
- Work from home
- Monday - Friday, 9 PM – 6 AM or 10 PM -7 AM
- *Following US Holidays
Responsibilities:
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments and maintain accounts within terms.
- Process credit card payments.
- Escalate billing or aging issues.
- Update account status records and collection efforts timely in Netsuite.
- Collect payments from customer portals.
- Report on collection activity and accounts receivable status.
- Work diligently with cash app and Accounts Receivable team.
Qualifications:
- High school diploma or equivalent; finance or accounting courses preferred.
- Two years of previous experience as an internal collector or in Accounts Receivable.
- Proficient computer skills, MS Office (Word, PowerPoint, Outlook, and Excel a must).
- Experience with collecting from customer portals.
- Working knowledge of financial/ERP software; NetSuite a plus.
- Able to multitask, prioritize, and manage time efficiently.
- Self-motivated and self-directed; able to follow instructions and work with little supervision.
- Excellent verbal and written communication skills.
- Able to create trust and build relationships.
- Able to analyze problems and strategize for better solutions.
Employer questions
- Which of the following accounting tasks are you familiar with?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Collections Specialist?
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following accounting software are you experienced with?
- How many years' experience do you have as an Accounts Receivable Staff?
- How much notice are you required to give your current employer?
Company profile
Sourcefit is a fast-growing and dynamic BPO company committed to providing the highest level of service and expertise to our global clients, while also promoting a healthy and fulfilling work-life balance for our employees and endeavoring to give back to our community and protect our environment. We currently offer BPO services to a wide range of international companies in the IT, Direct Marketing, Banking, Hospitality, Retail, Telecom, Transport & Logistics, Accounting & Finance, Construction, Mining, Travel, Marketing & Advertising, and Journalism industries.
We are headquartered in Eastwood Cyberpark, a major BPO and technology center in Greater Manila, and maintain infrastructure to support the security and productivity of remote workers all across the country.
Join the Sourcefit team for career growth and personal development! Kickstart your application process online at our careers page: https://sourcefit-philippines.breezy.hr/. Our virtual doors are always open for talent, and we have streamlined our recruitment process to provide a seamless experience from the comfort of your home.