Loans Service Fulfillment Officer

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Posted 18d ago

He/Shey/They will be responsible for efficient facilitation of customer service inquiry, request and special handling cases from Customer Banking Group, Auto, Home and Small Medium Enterprise loan clients. Commits that daily service requests from customers are delivered and/or fulfilled within the established turn-around time (TAT) and in accordance with the Bank’s service standards and core values.

 

The Responsibilities we will trust you with:

 

  • Handles logs and resolves Service Fulfillment Unit Request Tracker all inquiries and requests.
  • Constructs customer communications via written (ie. email / mail correspondence) and oral form as part of case resolution.
  • Prepares memo for requests related loan amendment that are routed to Consumer Banking Business Unit and Group Head for approval.
  • Responsible in monitoring open cases and escalating / coordinating with Execution Units for case resolutions within the agreed turn-around time (TAT).
  • Performs other related functions that may be assigned from time to time.

 

Your Qualifications and Your Experiences should be:

  • Bachelor's degree graduate
  • At least 3 years of relevant experience in loans customer service

 

Available work locations:

  • Makati
  • Ortigas

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Company profile

Banking & Financial ServicesMore than 10,000 employees

BDO is a full-service universal bank which provides a wide range of corporate and retail services such as loan & deposit products, treasury, trust banking, investment banking, private banking, rural banking and microfinance, cash management, leasing and finance,remittance, life insurance, property & casualty insurance brokerage, cash cards, credit cards, online and non-online stock brokerage services.

The Bank also offers digital banking solutions to make banking easier, faster, and more secure for its clients.

BDO ranked as the largest bank in terms of total assets, loans, deposits and trust funds under management based on published statements of condition as of December 31, 2023.

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