Order Management Specialist (SBA)
Job Description:
- Order Management
- Process all orders efficiently, accurately and in line with policies and procedures
- Run and follow up on various control reports to ensure that the order-to-payment process is fulfilled
- Complaint Management
- Handle and close customer complaints on time
- Collaborate with other functions to close complaints
- Customer Management
- To handle all incoming telephone calls and emails dealing with Customers needs
- Build relationships with key customers
- Sales Support
- Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
- Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.
- Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.
Qualifications:
- Bachelor's Degree Holder
- With atleast 2 years experience in Order Management using SAP
- Professional Proficiency in English
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Order Management Specialist?
Company profile
John Clements Consultants, the pioneer in Executive Search since 1974, has played a significant role in transforming thousands of Filipino and other Southeast Asian professionals into extraordinary leaders.
48 years later, John Clements continues to offer superior services that included recruitment (from non-managerial to C-level positions), large scale staffing, RPO, outsourced staffing, overseas recruitment, leadership development training with digital learning platforms, 360-degree assessment and coaching all specially designed for our partners’ needs. Keeping ahead of the game in digitalization, we also invested in AI and Data Science.
Working with CrossKnowledge, a global leader in digital learning solutions, and Zenger Folkman, enables John Clements to offer world-class talent development programs that elevate the leadership capabilities of professionals, transforming them into extraordinary leaders of change. Our “deep purpose” as a company is to build our country, uplift the lives of Filipinos, and develop successful leaders.
HEAD OFFICE
John Clements Consultants, Inc.
14th Floor, LKG Tower, 6801 Ayala Avenue
Makati City