Order Management Specialist (SBA)

Job Description: 

  • Order Management 
  1. Process all orders efficiently, accurately and in line with policies and procedures 
  2. Run and follow up on various control reports to ensure that the order-to-payment process is fulfilled
  • Complaint Management 
  1. Handle and close customer complaints on time 
  2. Collaborate with other functions to close complaints 
  • Customer Management 
  1. To handle all incoming telephone calls and emails dealing with Customers needs 
  2. Build relationships with key customers 
  • Sales Support 
  1. Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution. 
  2. Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues. 
  3. Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy. 

Qualifications

  • Bachelor's Degree Holder
  • With atleast 2 years experience in Order Management using SAP
  • Professional Proficiency in English

Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as an Order Management Specialist?

Company profile

Company Logo for John Clements
Human Resources & Recruitment51-100 employees

John Clements Consultants, the pioneer in Executive Search since 1974, has played a significant role in transforming thousands of Filipino and other Southeast Asian professionals into extraordinary leaders.

48 years later, John Clements continues to offer superior services that included recruitment (from non-managerial to C-level positions), large scale staffing, RPO, outsourced staffing, overseas recruitment, leadership development training with digital learning platforms, 360-degree assessment and coaching all specially designed for our partners’ needs. Keeping ahead of the game in digitalization, we also invested in AI and Data Science.

Working with CrossKnowledge, a global leader in digital learning solutions, and Zenger Folkman, enables John Clements to offer world-class talent development programs that elevate the leadership capabilities of professionals, transforming them into extraordinary leaders of change. Our “deep purpose” as a company is to build our country, uplift the lives of Filipinos, and develop successful leaders.

HEAD OFFICE

John Clements Consultants, Inc.

14th Floor, LKG Tower, 6801 Ayala Avenue

Makati City

Report this job advert

Be carefulDon’t provide your bank or credit card details when applying for jobs.Learn how to protect yourself
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
salary teaser image
What can I earn as an Order Management Specialist
See more detailed salary information salary teaser link arrow