Operation Specialist

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

 

Why choose Manulife?

  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

 

Select the "Job Boards > JobStreet" option on Workday when asked how you heard about us.

 

Job Description:

We’re looking for an Operations Specialist to join our team at MBPS. In this role, you will be responsible for providing operational support to the functional areas within the operations department. This support involves special assignments, small project work, business analysis, and execution of initiatives. The role supports the execution of key strategic initiatives and projects.

 

Have the skills and knowledge for the job? Learn more about the opening below!

 

Key Responsibilities:

  • Understand in detail the objectives of strategic initiatives/projects.
  • Clearly state the desired outcome of work assignments.
  • Analyze data/processes to support the desired outcome of strategic initiatives/projects.
  • Act as a liaison between business and systems areas.
  • Influence and negotiate with others to meet deadlines.
  • Identify key stakeholders and contributors to support initiatives/projects.
  • Facilitate work assignments, deadlines, and follow-up.
  • Report on the progress/status of initiatives/projects to team members and management.
  • Write, build, and/or edit presentations.
  • Present regular updates to management.
  • Perform analysis of objectives to determine workload requirements.
  • Perform analyst work to support the completion of initiatives/projects.
  • Provide operational support to internal and external customers.
  • Support the development of onshore and offshore associates as a Subject Matter Expert.
  • Analyze and solve complex processing issues.
  • Analyze and solve complex escalated cases, involving management as needed.

 

Qualifications:

  • 3-5 years of experience in business analysis/requirements development supporting small to medium initiatives/projects.
  • University Degree in Finance or Business.
  • Preferred - Agile Experience – Proficiency in drafting user stories with clear solution criteria.
  • Knowledge of testing procedures, case development, and expected results.
  • Insurance experience preferred.
  • 1-3+ years of investment or relevant business experience, preferably in investment operations or investment research.
  • Strong analytical skills and an ability to quickly synthesize large volumes of information.
  • Strong written and verbal communication skills.
  • Ability to work independently and on multiple projects simultaneously.
  • Understanding of accounting and performance standards around valuations, including ASC Topic 820, IFRS 13, and the GIPS Valuation Principles.

 

Work Hours: Amenability to work on US Eastern standard time: 8:00 PM - 5:00 AM (PHT)

 

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

Company profile

Company Logo for Manulife
Information & Communication TechnologyMore than 10,000 employees

MBPS is an integrated network of Service Delivery Centers, with the commitment of being a service center of choice for the segments we support, and an employer of choice that attracts, develop, reward, and retain a highly diverse and engaged workforce.

Established in the Philippines in 2006, MBPS is the global shared service center of Manulife which provides broad range of administrative, finance, investments, marketing, underwriting, actuarial, and information technology services to Manulife and John Hancock operations in Canada, the United States, and Asia.

Perks and benefits
Medical
Miscellaneous allowance
Dental
Parking

Report this job advert

Be carefulDon’t provide your bank or credit card details when applying for jobs.Learn how to protect yourself
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
salary teaser image
What can I earn as an Operation Specialist
See more detailed salary information salary teaser link arrow