Customer Service Specialist
We're excited you've considered to Be More with iQor!
From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started!
You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let’s match!
Our Customer Service Representatives or Call Center Agents are responsible for:
- Handling inbound customer service calls;
- Processing inbound sales calls;
- Taking inbound or placing outbound collections calls;
- Answering technical support inquiries via incoming calls, chat or email;
- Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
- Performing other duties as assigned.
Minimum Requirements:
- Previous six months or more call center or customer service experience is required;
- Ability to develop rapport and demonstrate a caring attitude;
- Excellent data entry and internet navigation skills;
- Clear and distinct oral and written communication skills in English;
- Must be detail oriented;
- Dynamic interpersonal and judgment skills;
- Professional demeanor and dependable work ethic;
- Ability to work in a fast-paced environment and multi-task; and
- With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Job Type: Full-time, Permanent
COVID-19 considerations:
- Employees are required to wear face masks;.
- Free face masks are also provided to employees; social distancing is strictly implemented;
- Alcohol and sanitizers can be found on all common areas;
- Common surfaces are sanitized regularly.
What's to love about being an #iQorian?
- Competitive Basic Pay + Non-Taxable Allowance
- HMO* + 5 dependents including common law spouse/ LGBTQIA+ partner
- Group life insurance*
- Quarterly Appraisals
- Monthly Performance Incentives
- Up to 30 Days Paid Leaves with 21 Days convertible to cash
*Terms and conditions apply.
Job Type: Full-time
Pay: From Php18,000.00 per month
Benefits:
- Health insurance
- Life insurance
- On-site parking
- Paid training
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overtime
- Rotational shift
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Education:
- Senior High School (Preferred)
Work Location: In person
Employer questions
- Which of the following types of qualifications do you have?
- Have you worked in a call centre before?
Company profile
To empower people with technology, creating happy employees that deliver the world’s most sought-after customer experiences.
iQor is purpose built to create smiles
We engineered our CX private cloud technology platform to support diverse business needs on-demand through the promise of a people first culture and innovative technology. We offer real people, performance excellence, and amazing technology that evolves at the speed of happiness.
World Class Leadership
We are guided by a strong, diverse group of professionals who are invested in our customers, employees and owners. With their deep industry experience and proven track record of innovation, client service, and cutting-edge use of analytics and technology solutions, they help create new sources of value for our clients.
Believe in our culture
Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners' cultures into our lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction.