Earn 30k - 40k+ HMO Day 1 + Retirement Plan|Customer Service Officer|CITIBANK

We are now accepting WALK-IN applicants everyday at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig

 

Recruitment Hours:

Monday - Friday 9AM to 5PM

 

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience

 

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of 30-40K and other great benefits including:

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents

• Life Insurance from day 1

• Retirement Plan

• Transportation Allowance

• Rice Allowance

• Medical and Dental Allowance

• Shift Differential

• Staff Loan

• Tuition Fee Reimbursement

• Bereavement Assistance

• Total of 35 leaves credits in a year

 

CAREER GROWTH:

• Be part of our fast-growing teams of Customer Solutions Officers

• Internal movement career opportunities within Citi

• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

 

REQUIREMENTS:

• International BPO voice experience is a plus
• College Graduate of any 4 year course
• Call Center Experience is not required for applicants who completed a Bachelor's Degree
• Fresh Graduates and those coming from different industries are welcome to apply
• High School Graduates need to have 6 months BPO international voice experience
• Conversant in English and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
• Applicants should be eligible to legally work in the Philippines

 

 

Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.

 

 

*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.

Company profile

Company Logo for Citigroup
Banking & Financial Services1,001-5,000 employees

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it.

Perks and benefits
Medical
Miscellaneous allowance
Dental
Vision
Retirement Plan

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