Customer Service Representative (CSR)

In this role, you will:

  • Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Interact with customer service team and perform moderately complex customer support tasks
  • Manage risk by following all policies and procedures and staying abreast of changes to them
  • Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
  • Receive direction from customer service supervisor and escalate non-routine questions


Required Qualifications:

  • 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent 


Job Expectations:

  • Must be able to attend full duration of required training period
  • Ability to work additional hours as needed
  • Amenable to working on US shift
  • Must work on-site in Taguig

Company profile

Company Logo for Wells Fargo
Banking & Financial ServicesMore than 10,000 employees

To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

We’re strong for our customers and communities

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Our vision: “We want to satisfy our customers’ financial needs and help them succeed financially.”

About Wells Fargo Philippines

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Wells Fargo’s presence in the Philippines is not new.

• Wells Fargo opened an office in the Philippines in 1901 to handle money, valuables, and goods by sea.

• In 1918, Wells Fargo’s worldwide express business ended, but banking services continued with foreign correspondent connections to Asia.

• In 1976, Wells Fargo’s Global Financial Institution (GFI) business began providing trade, payments, deposits, credit, and other banking solutions to customers in the country

• Wells Fargo Global Remittance Services has been available in the Philippines since 1994. Most recently, Wells Fargo tripled its remittance payout locations in the Philippines.

Wells Fargo Philippines is an active member of the Information Technology and Business Process Management Association of the Philippines (IBPAP), Global In-house Center Council (GICC) and Contact Center Association of the Philippines (CCAP).

Perks and benefits
Medical
Miscellaneous allowance
Education support
Dental
Sports (e.g. Gym)
Parking

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