Fulfillment Officer (Shopee, Lazada, TikTok)
SUMMARY: The Fulfillment Officer will be responsible for managing the fulfillment process from order receipt to delivery. They will ensure accuracy, timeliness, and customer satisfaction across multiple platforms. This role requires a detail-oriented individual with excellent organizational skills and a strong understanding of e-commerce fulfillment.
RESPONSIBILITIES:
- Ensure that all orders from Lazada, Shopee, and TikTok Shop Seller Center are processed accurately and efficiently
- Monitor inventory levels, conduct regular stock checks, and coordinate with relevant teams to ensure adequate stock levels for fulfillment
- Oversee returns, refunds, and claims submitted to our platforms, and ensure that we provide timely and accurate evidence to support our cases
- Collaborate with the other departments to ensure that B2B orders are fulfilled
- Coordinate with shipping carriers and other departments to meet ship deadlines of parcels
- Conduct quality checks on products after picking to ensure they are accurate according to the pick list
- Guarantee that customer complaints and platform disputes are resolved efficiently and in a timely manner
- Identify opportunities and implement best practices to streamline the fulfillment process such as accurately flagging fraudulent orders, reducing errors and improving overall efficiency
- Maintain excellent account health on seller platforms and prepare reports as needed for insights
- May be assigned other relevant duties as needed
QUALIFICATIONS:
- 4 to 5 years of experience in e-commerce fulfillment or a similar role within the retail industry
- At least 2 years of leadership experience in handling 5 or more team members
- Proficiency in using Lazada, Shopee, and TikTok Shop Seller Center
- Graduate of any Bachelor’s degree
- Familiarity with using inventory management systems
- Strong attention to detail and highly analytical
- Good communication skills and can professionally interact with customers
- Can work on-site 6 days a week in Mandaluyong City
Employer questions
- How many years' experience do you have as a Fulfilment Officer?
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