Urgent Hiring| Customer Service | Collections | Alabang
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate/Developer, Collections!
In this role, Collections Agent is responsible to provide account transactions details, placing investigations or on-line navigation assistance.
Responsibilities
- Work in a fast-paced and high-volume service center self-managing call efficiencies
- Promptly resolve client inquiries and escalate as need.
- Attentively service customer needs and concerns while being empathetic.
- Maximizing opportunity to build rapport with the customer.
- Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.
- Utilize tools and resources appropriately to efficiently resolve customer inquiries.
- Present strong problem solving and decision-making skills Be organized, and detail oriented with the capability to multitask.
Qualifications we seek in you!
Minimum Qualifications / Skills
- At least HS Graduate or equivalent.
- Good English communication skills
- Can multi-task and adapt to any situation.
- With or without call center experience
- Experience in banking and credit card industry preferred.
- Amendable to work in Northgate Cyberzone, Alabang, Muntinlupa City
- Full-Time position(s) available.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Company profile
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
We have so much in store for you!
Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/s
There’s more!!!
Genpact also offers trainings and courses to help build your experience, knowledge and skill!
Six Sigma Training and CertificationLean Training100++ Genome Training Courses