GoodThe good thingsWork from home with day shift campaigns for Australia, New Zealand and Asia-Pacific. Flexible working schedules based on campaigns. Metrics are doable. More time with the family due to work life balance. Promotion is based on performance so top performers has an option to apply for a higher position.
The challengesTraining materials, they could improve the training for new employees with tutorials and templates.
Team relationship, do not just focus on numbers, balance it with motivation and incentives.
Micro managing, this is only applicable for new employees to measure and monitor accuracy. Tenured agents can be monitored from time to time.
They could provide HMO for remote workers as a benefit