Staff members are friendly, everyone's OK to be approached. Needs improvement in terms of hiring, recruitment, benefits, pay, tutor monitoring, employee evaluation with regards to increase of pay and awarding of incentives and bonusesThe good thingsThe employees are friendly and approachable. Leaders are hands-on and will guide newbies until they can work on their own. Excellent venue for fresh graduates and those wishing to work with a small team.
The challenges1. Salary and benefits,, esp. HMO ( no dependent, as far as I know)
2. Management should listen more to staff in terms of policies and changes instead of just handing out memos
3. Establish firmer rules for employee evaluation. Reward systems should be clear while penalties should be strictly implemented.
4. Progress reports and company meetings should be organized for the management to hear employees themselves and not just team leaders and for Filipino and Japanese staff to discuss goals and challenges encountered by the company
5. Generous rewards for performing tutors and stricter guidelines for tutors simultaneously teaching students from competitor companies. Monitoring and QA should be regularly done.
6. Hiring of additional employees for QA, monitoring, hiring, and tutor support
7. Better recruitment process, event organizing for tutor gathering, employee-employer relationship