Ratings for TELUS Communications are shared as-is from employees in line with our community guidelines
Reviews
Showing 29 reviews sorted by most recent
Sort by
most recent
1.0
Customer service
Oct 2023
great experience and gains more knowledge
The good thingsi learn many things , culture , experience and friendship
The challengesnew tools , not familiar to navigate salesforce
5.0
Customer service representative
Oct 2023
Working in BPO industry helps me to boost my confidence, my communication skills as well as my comprehension skills.
The good thingsLots of incentives and bonus every month.
The challengesA candidate should know how to manage their stress level.
3.0
CSR II
Sep 2023
Caloocan City Metro Manila1 to 2 years in the role, former employee
Floating Status is present
The good thingsSite were awesome compensations way too low
The challengesFloating status cant keep account
5.0
Customer representative
Sep 2023
Taguig City Metro ManilaLess than 1 year in the role, former employee
Very environment and also approachable Collegues
The good thingsApproachable and hardworking coaches or team management
The challengesIf Your shift is midnight shift and when it comes have a bad weather
5.0
Training and development
Jul 2023
Muntinlupa City Metro Manila3 to 4 years in the role, former employee
TELUS PH is a great employer
The good thingsThey provide great salary and benefits and I've never seen a company more focused on employee engagement, work/life balance and training.
The challengesThe challenge for me was location, since I live in the south. The nearest site was Makati and BGC. They have many sites in the north, so not an issue for people living nearby.
5.0
Quality evaluator
Jul 2023
Batangas Calabarzon1 to 2 years in the role, former employee
I evaluate ads on social media.
The good thingsThe work is balancing and not stressing.
The challengesThere is no challenge.
5.0
Team leader
Jul 2023
Quezon City Metro Manilacurrent employee
Good environment with caring culture
The good thingsCulture, environment, accessibility, monthly load, security
The challengesSalary, incentives for officer level and up,
2.0
Customer service rep
Jun 2023
Quezon City Metro Manila1 to 2 years in the role, former employee
Poor management - No career growth
The good thingsThe good thing is they gave us a Christmas basket. Nothing aside from that.
The challengesIt is a daily challenge dealing with a power tripping Team lead. Poor management - salary is low but the stress is high.
5.0
N?A
Jun 2023
Cubao Quezon City Metro Manila1 to 2 years in the role, current employee
Very good company and
The good thingsGood employer, healty enviroment
The challengesTo handle some irrate customers
1.0
MOBILITY
Jan 2023
Manila City Metro Manila1 to 2 years in the role, current employee
The feeling of the employees means nothing as long as money is made. The mobility account have a bad management
The good thingsFacilities are available to give a suitable environment
The challengesThe management does not care about the well-being of the employees
5.0
Support Ambassador
Dec 2022
Taguig City Metro Manila1 to 2 years in the role, former employee
Great people to work with.
The good thingsTelus is pro-employee. They make sure that the work environment is stress free.
The challengesNone so far. Managers of Telus are one of the bests.
5.0
IT technical support
Nov 2022
Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
Great place to work at!
The good thingsFree food and the gym is very clean
The challengesTravel Time due to heavy traffic most of the time
4.0
CSR
Sep 2022
Good to start with, internal growth is kinda slow.
The good thingsPTO, work culture, training
The challengesattendance, coaching could be better, salary is very low
5.0
Call agent
Sep 2022
Less than 1 year in the role, current employee
Non toxic environment
The good thingsI enjoy working here because of good environmen and also I have the confidence to myself to work hard
The challengesFor me the challenge is that shifting schedule however it's given when working as a CSR
5.0
Outbound call center agent
Aug 2022
Taguig City Metro Manila3 to 4 years in the role, current employee
It is great to work in Telus. They care a lot with their employees.
The good thingsFriendly and caring culture.
The challengesThe yearly appraisal is a bit challenging.
5.0
Customer Service Representative
Jun 2022
Las Pinas City Metro ManilaLess than 1 year in the role, former employee
Friendly environment and management.
The good thingsGreat management and good diverse people to work with.
The challengesFlexible shifting schedule and it's far from where I'm living.
5.0
Technical support representative
May 2022
Work and life balance
The good thingsWork and life balance.
The challengesWorking on site during covid pandemic.
4.0
Online marketing specialist
May 2022
Good Company Great Fun Workplace
The good thingsGood Company/ work life balance / enjoyable workplace/ great benefits but low salary
The challengesGood Company/ work life balance / enjoyable workplace/ great benefits but low salary
5.0
Customer Service
Mar 2022
Quezon City Metro Manila1 to 2 years in the role, current employee
Telus love their employees
The good thingsTelus is being generous for their employees and trying to give their best
The challengesThe chalenges working on this company since this is a BPO company it the schedule itself
5.0
IT technical support
Feb 2022
Cainta Rizal3 to 4 years in the role, former employee
Telus is a place to be working there is wonderful.
The good thingsGreat relationship among team members, culture if the BPO remains in Telus ,work environment is very comfortable and educative , opportunity to grow can be found in Telus .
The challengesNo major challenge, just like any BPO working on shifting schedule is one of the challenges most representatives will always face .
2.0
CSR II
Jan 2022
Poor is the best word to describe.
The good thingsnone, no good things at this company.
The challengesThe challenges working for this company is the compensation.
5.0
Customer representative
Dec 2021
Less than 1 year in the role, current employee
It's was one of best call center I have work
The good thingsThe salary is higher compared to being a dishwasher or helper
The challengesNo permanent account, floating for months, and I wasn't able to complete 1 years experience
4.0
TSR
Aug 2021
My Experience with my stay on Telus Intl Philippines before pandemic.
The good thingsThe good culture of people
The challengesPandemic, during that time there was no Work from home yet.
5.0
Service crew
Aug 2021
I have my expectation is unexpected
The good thingsGood communication for the newbie or employee
The challengesToxic people not friendly and not to be a good leader
3.0
Postpaid
Jul 2021
Develop your communication for the public
The good thingsGood training, that we received from the company can allow me to work in any other company for french position
The challengesCustomer satisfaction is the most big challenge and sometimes you can some servey that is not yours but you don't have choice to accept like that
4.0
Customer service
Jul 2021
1 to 2 years in the role
Loved the working environment.
The good thingsThe benefits really are worth it, in case of the salary, it will be based on your skills.
The challengesThe fast paced environment change will give you the adaptability that you need in the future.
4.0
CSR
May 2021
current employee
Good working environment /less stressfull account
The good thingsLess pressure, good working companion, leaders take good care of their subordinates consider you a friend/partners not just subordinates.
The challengesEnjoyed working with collegues, many company perks offered.
5.0
Csr/Tsr
Jul 2020
It was fun! All employees are happily working at Telus
The good thingsNice people around and acknowledged every employees achievements.
The challengesThere was not that much.
4.0
CSR II
Feb 2017
1 to 2 years in the role, current employee
Good
The good thingsLocation
The challengesAccount itself
Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.