Too much stress and problemsThe good thingsBonus, Leave conversion, health card, bonus, yearly increase (none due to pandemic?)
The challengesThe big challenges on this company is the culture has been groaned for a years. People didnt think new ideas or I may say not yet open for a changes from what is usual routine. They had technology/system to be used but has not yet improved, it makes the entire business process an out of date and slower customer service development. Many clients become irate due to troubles in communication. Hope this company will be innovate on their process or benchmark other competitors' best practices. Re-arranged organizational chart in head office and site. You should put an account officer and messenger on site to accomodate homeowner's concerns. Add people to do the job or at least invest in technologies.