StarHub
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    StarHub
    (3 reviews)
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    Company Reviews

    Working at StarHub

    4.33 ratings in total
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    1
    4
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    Work/Life balance
    4.0(3 ratings)
    Career development
    3.7(3 ratings)
    Benefits & perks
    4.7(3 ratings)
    Management
    4.3(3 ratings)
    Working environment
    4.3(3 ratings)
    Diversity & equal opportunity
    3.0(1 ratings)
    Ratings for StarHub are shared as-is from employees in line with our community guidelines

    Reviews

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    4.0
    Social Media Specialist
    Nov 2024
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Working at StarHub as a chat representative has honed my communication, problem-solving, and customer service skills while teaching me to work well with other people and have fun while working.
    The good thingsOverall, a chat representative role at a company like StarHub offers a great mix of customer service, technical skills, and resilience, all of which contribute positively to personal and professional growth.
    The challenges-Handling High Volumes of Chats -Dealing with Difficult Customers -Limited Communication Tools -Meeting KPIs and Performance Targets -Repetitive Questions and Issues -Technical Difficulties -Adapting to Constant Updates -Limited Resolution Power -Mental Fatigue
    5.0
    Consultant
    Jul 2019
    7 to 8 years in the role, former employee
    It is a once in a lifetime HUBalicious experience. pun intended.
    The good thingsSupportive peers and immediate supervisors. Competitive enumeration package
    The challengesWork/Life balance. Especially if you are a family man
    4.0
    Marketing executive
    Jul 2015
    1 to 2 years in the role, former employee
    Overall: Great
    The good thingsWork life balance is very often practiced in this company and often superiors are understanding in making allowances for families with children to manage both work and home front. People within the organization do not practice and judge others by their designation level and makes communication easier across divisions.
    The challengesRed tapes are the main restrictions to a higher efficient workflow. Often projects require multiple level of clearances before it can be implemented. In terms of manpower, the teams are usually kept very lean and it may amount to large portfolios handled by a single individual.
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