Trust and RespectThe good thingsSolarWinds did well in the following areas:
- Developing People
- Developing Leaders
- Developing Softwares that make IT Jobs as easy as slicing a piece of cake
- Developing mature individuals by allowing them to make sound decision on their own and giving them the ability to be a business partner
- Customer Centricity - I work in our Tech Support Department and every time our customer calls in, all the peopler around me, the Management, the Senior Techs and Developers are always in the shoes of the customers when offering help
The challengesSolarWinds as a global company needs to improve on the following:
- Regional Support site relationship - that is, a video conference meeting with the other region groups specially in the Support Department including the levels of Support Engineers, Support Managers and even Support Directors.
- Global Company events