Ratings for SHORE Solutions are shared as-is from employees in line with our community guidelines
Reviews
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5.0
Subject Matter Expert
Jul 2023
3 to 4 years in the role, former employee
They care about their employees
The good thingsThey focus on the employee’s growth
The challengesThe typical buy out and merging thing in BPO’s
4.0
Team Leader
Oct 2022
Mandaluyong City Metro Manila
I've learned and enjoy working at Shore
The good thingsTraining, Good memories, Camaraderie, Challenging experience
The challengesMy only challenge is the Salary increase
5.0
Executive driver
Feb 2021
3 to 4 years in the role, former employee
just love your work and everything will fall into place...
The good thingsmy boss is superb in everthing
The challengesmy superior has a heart to his employee and everyone in this company works as one..
1.0
Customer service rep
Dec 2020
Makati City Metro Manila1 to 2 years in the role, current employee
BPO Not a professional work place
The good thingsBenefits are quite good and office location
The challengesDoes not support the idea of union. Takes advantage and exploit low wage workers for international companies.
1.0
Developer
May 2020
former employee
No regard for their employee
The good thingsThey have no regard for their employees. Do not bother applying here.
The challengesThey have no regard for their employees. Do not bother applying here.
1 person found this helpful
1.0
Customer services
Apr 2020
Mandaluyong City Metro Manila1 to 2 years in the role, current employee
Working in a call center company is very challenging.
The good thingsEmployees and team leaders are very accommodating and helpful, we treat each other as one big family, also they have very good working condition.
The challengesMy recent job is very challenging because your convincing delivery and patience will be tested on a daily basis, since this is outbound sales and quota is 7.5 million a month per agent.
5.0
Customer services
Apr 2020
5 to 6 years in the role, former employee
Concerned and have complete benefits
The good thingsSuper caring for their employee
The challengesStress is natural on this work
5.0
Trainer
Mar 2020
3 to 4 years in the role, current employee
Work life balance and fixed day shift schedule
The good thingsIt provides work-life balance to employees.
The challengesCareer growth for all other employees internally
1.0
Java developer
Mar 2020
Less than 1 year in the role, current employee
Non Developer Friendly Environment
The good thingsPros: Pay, Benefits, Location, Workload
The challengesCons: Call Center oriented policies (very strict and not developer friendly), Poor management, toxic culture
4.0
Partner Success Specialist
Jan 2020
Less than 1 year in the role, current employee
Bad HR but good account
The good thingsI was hired in the Continuum/Connectwise account, it was co-sourcing and was paying good.
The challengesshore internal hr management is bad.
5.0
Customer service assistant
Oct 2019
Makati City Metro Manila1 to 2 years in the role, former employee
I got to learn how to give the information to the customer in a breexe
The good thingsThe environment is friendly
The challengesHow to meet the quota for the average handling time.
2.0
Outbound call center agent
Sep 2019
7 to 8 years in the role, former employee
All the employees are approachable and they are good
The good thingsWhenever we hit our target they provide us incentives and team buildings
The challengesDuring the time we hit our target the incentives is given but they change they never give us.The increase of salary is very slow it takes how many years to decide if they are going to increase their agents that is why those tenure agents who wants to stay they decided to look for a better pasture.
1 person found this helpful
5.0
Sales verifier
Aug 2019
9 to 10 years in the role, former employee
We work as a family
The good thingsFriendly people nice working environment, very accommodating. Benefits are on time. Never experienced of delayed salary. Lots of freebies. They hone me as a better person.
The challengesSometimes the area is traffic
4.0
Outbound call center agent
Apr 2019
My bread and butter for 7 years
The good thingsThe comraderie of the employees
The challengesSalary increase is slow
2.0
Customer Servicd Representative
Mar 2019
Less than 1 year in the role, former employee
Worst company i've worked for
The good thingsNothing about them was enjoyable most especially the account which I came from
The challengesLow compensation. Toxic environment
1 person found this helpful
3.0
IT helpdesk
May 2018
Less than 1 year in the role, current employee
Great if you work in Sales or Customer Service, bad if you work in Tech/Helpdesk
The good thingsWorkload is light
The challengesNo proper process for providing feedback to improve the system, a lot of policies on the floor does not fit our account as we work around Sales accounts and our account is Tech related. We have to adhere to policies implemented for Sales people but is gimping our own work because of restrictions imposed.
3 people found this helpful
1.0
Supply Chain Coordinator
Feb 2018
5 to 6 years in the role, former employee
Awful
The good thingsSchedule is the only good thing in this position. That's all.
The challengesThe challenges that you have to face is not the work it self but the management.
2 people found this helpful
5.0
Personal Technology Expert
Nov 2017
great working environment
The good thingsA strong supportive culture, Professional growth is a priority, Liking the people you work with and Work that is challenging and requires you to grow,
The challengesN/A
3.0
Sales Representative
Aug 2017
Less than 1 year in the role, current employee
On my first month i'm happy with the account because there's a lot of perks you can get. Suddenly after a couple of months the perks that we're expecting, is now impossible to achieve
The good thingsMy colleagues are nice, the support it just the account
The challengesHaving a hard time getting a commission, even you perform well and sell a lot
1 person found this helpful
2.0
Trainer
Jul 2017
1 to 2 years in the role, former employee
Good employees. No employee development.
The good thingsPeople i worked with
The challengesFacilities. Outdated workstations. Not employee-centered company. Has a hard time growing the business. Accounts are small.
2 people found this helpful
5.0
Recruitment Supervisor
Mar 2017
5 to 6 years in the role, current employee
Great opportunities!
The good thingsLimitless opportunities!
The challengesNone..
3.0
Workforce analyst
Feb 2017
3 to 4 years in the role, current employee
Working environment is fine. But the salary is pretty bad.
The good thingsThe people are awesome.
The challengesSalary! It is low and not enough for what are you giving for.
2 people found this helpful
5.0
Customer care
Feb 2017
1 to 2 years in the role, former employee
amazing experience.
The good thingspeople are nice from agent to client/compensation is also great!!!
The challengeson my 1st days it is but after 2 months the account is really easy /people is really helpful.
4.0
Back End Developer
Jan 2017
Great so far in terms of work and employment
The good thingsThe huge amount of leaves that I can accumulate and able to convert to cash 5 of them. Very nice client. Acceptable and flexible working hours
The challengesIts a BPO company so employment might be short term depending on the client. Tight schedule makes it hard to file time offs. Commute is not friendly for people coming from the south.
1 person found this helpful
3.0
Development
Jan 2017
Good if you have the right client
The good thingsSalary, lighter rules for development team.
The challengesClient
Not much benefits
4.0
CSR/TSR
Nov 2016
Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
Satisfactory.
The good thingsThe schedule.
The challengesAlmost no career growth.
1 person found this helpful
1.0
Area sales executive
Sep 2015
Less than 1 year in the role, former employee
cs
The good thingsnone
The challengesknow much of the conditions of their people
1 person found this helpful
3.0
Telemarketer
Jul 2015
1 to 2 years in the role
History..
The good thingsGreat benefits and most of all not that strict and good environment. I enjoyed working here was because I worked with my wife! Superior here are all trained and great to be worked at.
The challengesStick to one account!
3.0
Customer care executive
Jul 2015
1 to 2 years in the role, former employee
Customer care Executive
The good thingsPeople are very approachable and easy to work with.
The challengesNothing in particular
5.0
CSR
Jul 2015
Less than 1 year in the role, former employee
Shore Job!
The good thingsFun people! Good Leadership and cool environment!
The challengesNo Apraisal and career advancement
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