Qualfon
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    Qualfon
    (22 reviews)
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    Company Reviews

    Working at Qualfon

    4.222 ratings in total
    5
    11
    4
    5
    3
    6
    2
    0
    1
    0
    78%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends
    Work/Life balance
    4.1(22 ratings)
    Career development
    4.1(22 ratings)
    Benefits & perks
    3.7(22 ratings)
    Management
    3.8(22 ratings)
    Working environment
    4.2(22 ratings)
    Diversity & equal opportunity
    4.2(5 ratings)
    Ratings for Qualfon are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 22 reviews sorted by most recent
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    5.0
    Customer Service Representative
    May 2026
    Cebu City Cebu1 to 2 years in the role, former employee
    BPO & Art experience
    The good thingsI enjoyed my work and the positive environment it provided. I appreciated the company’s programs and fun activities, which made the workplace more engaging and enjoyable. I also valued the strong connection I built with my coworkers, as teamwork and support from colleagues made my experience more meaningful and motivating.
    The challengesOne of the main challenges I faced was multitasking, especially in a fast-paced work environment where handling multiple tasks at once was required. At first, it was difficult to balance everything efficiently, but through consistent practice and experience, I was able to adapt and improve. Over time, multitasking became one of my strengths, and I am grateful for the opportunity that helped me develop this skill.
    4.0
    Customer Service Representative
    Jan 2026
    Dumaguete City Negros OrientalLess than 1 year in the role, former employee
    good friendly environment, good workforce it just the pay is to low compared to ther bpo.
    The good thingsbeginner friendky, good working enviroment
    The challengespay need to improved
    5.0
    Customer Service Representative
    Oct 2025
    Dumaguete City Negros Oriental1 to 2 years in the role, former employee
    Very challenging experience
    The good thingsstaffs were treated well, and paid breaks. their support to the staff were a lot like socialization programs and a lot more
    The challengesreceving bad calls and how we handle the calls so customer will be satisfied
    3.0
    Customer Service Representative
    Aug 2025
    Dumaguete City Negros Oriental4 to 5 years in the role, former employee
    Stressful experience due to poor management despite learning opportunities.
    The good thingsWhat I liked the most was being able to help customers resolve their issues and feel satisfied with the service. It felt rewarding to turn a difficult call into a positive experience. I also appreciated the chance to develop my communication skills and gain real experience in handling high-pressure situations. Some coworkers were also friendly and supportive, which helped during stressful days.
    The challengesWhat I didn’t like was the lack of support from management, especially when handling difficult calls. Instead of understanding the situation, my supervisor would often call me out publicly, which made the work environment stressful. There was also too much pressure on metrics without considering the complexity of certain customer concerns. It became hard to focus and stay motivated due to the toxic atmosphere created by unprofessional behavior from leadership.
    1 person found this helpful
    5.0
    Csr
    Mar 2025
    Cebu City Cebu3 to 4 years in the role, former employee
    For the last three years it’s really a nice journey.
    The good thingsThe work and the people around
    The challengesA lot of work added which is normal but the pay is still the same like a new hire. Not well compensated.
    5.0
    Fraud analyst
    Jul 2023
    3 to 4 years in the role, former employee
    Gain more knowledge on how to identify fraudsters just by looking on the documents they presented
    The good thingsFriendly colleagues Lot of activities Good environment Good management
    The challengesLow salary Computers aren't updated Tools are slow
    5.0
    call center
    Oct 2022
    3 to 4 years in the role, former employee
    Great people and culture
    The good thingsGreat people and culture
    The challengesGreat people and culture
    5.0
    HealthJoy Concierge
    Mar 2022
    Great and challenging
    The good thingsMeeting new friends and building good communication skills
    The challengesMakes my life better and stronger
    3.0
    Customer service associate
    Apr 2021
    Less than 1 year in the role, former employee
    It was fun, the company is very accommodating and a friendly environment.
    The good thingsThe bondings, hangout together and meeting new friends.
    The challengesI did not enjoyed the training because it was just modular and it only lasts for days that we were having a hard time catching up when we was sent to the prod. I believe that it was not the company but it was the account I was with.
    5.0
    Operations supervisor
    Sep 2020
    9 to 10 years in the role, current employee
    I had a great experince on the company
    The good thingsThe environment and the management
    The challengesSome challenges encountered with
    3.0
    Chat support
    May 2020
    3 to 4 years in the role, former employee
    It was okay, love my job and co-agents but not the management.
    The good thingsI enjoyed providing services to our clients and spending good time with my co workers by working as a team.
    The challengesThe management, having hard time dealing with one of our supervisors.
    3.0
    Account supervisor
    Jul 2018
    7 to 8 years in the role, former employee
    Working at Qualfon
    The good things*the environment *carrer opportunity
    The challenges*management *Low salary *minimal incentive
    4.0
    Technical/product trainer
    Feb 2018
    7 to 8 years in the role, current employee
    Working in Qualfon have molded me to be a better individual.
    The good thingsPeoplr
    The challengesManagement
    4.0
    Operation Supervisor
    Jan 2018
    7 to 8 years in the role, former employee
    It is great to work with such company.
    The good thingsIt is great to work with such company who has given its employees tons and tons of benefits.
    The challengesIt is a challenge to grow with due to the clients high demands but as long as you persevere then nothing is impossible.
    3.0
    CSR
    Jan 2018
    Less than 1 year in the role, former employee
    Typical
    The good thingsGoal-driven and focus on work.
    The challengesTime-pressure and stress because of many overtimes
    4.0
    Value Added Service,Executive Resolution Dept/Refund
    Oct 2017
    5 to 6 years in the role, current employee
    Its nice to work in Qualfon
    The good thingsThey take good care of their employee and they going to address the concern of their employee.
    The challengesI always enjoy working with the company since i have a lots of friend inside the office and we just enjoy every single day in the office.
    5.0
    Procurement officer
    Aug 2017
    5 to 6 years in the role, current employee
    Great experiences makes you a great employee.
    The good thingsThe integrity that I invested in the company that makes everybody happy & I am well appreciated.
    The challengesThe company offers six sigma greenbelt certification which I should complete the project. I've passed the exam with a grade of 87%. Now, completing my project.
    5.0
    Admin assistant
    Apr 2017
    1 to 2 years in the role, current employee
    it was a challenge and it enhance your capabilities as a employee.
    The good thingsthe company is very good in term of helping their perspective employee like personal assistance not too big but its helps a lot, and also their training ground its helps for the beginners applying the bigger BPO company.
    The challengesthe pressure and also the time management of our duties that need to be improve and plot in order to our local time schedule.
    5.0
    Shift Manager
    Apr 2017
    9 to 10 years in the role, current employee
    Great experience and growth! Qualfon promotes Values!
    The good thingsTeamwork. Development and trainings.
    The challengesNone
    3.0
    Customer service representative
    Feb 2017
    It did help me temporarily since my health is at risk.
    The good thingsI am able to have salary and help my family. I did not just stay at home after graduating college. I can say that this company helped a lot of people in our place since it is only one of the biggest bpo company available. It is like a second school for everybody who graduated from college. No other job available and the company never stop hiring people.
    The challengesI cannot sleep normally and no time for my loved ones sometimes.
    4.0
    Customer service representative
    Dec 2016
    Less than 1 year in the role, former employee
    kind company
    The good thingsThey taking care of their employees.. giving chance to the people who's communication skills is not that High. They trained and teaches them..us..The heads are so kind, helpful. They gave chances to every applicant. Like me, i was given a chance to work in their company even if i don't have experience before. This is my First job. Thank you for the chance.
    The challengeschallenges. working in a team that are selfish.
    5.0
    customers service rep
    Oct 2016
    1 to 2 years in the role, former employee
    nice and enjoyable kinda job
    The good thingsgood thing is i gained experienced upon working in the company,, learn new things and discover new skills and capability
    The challengesnone so far, coz for me everything is new for me,even if it is hard sometimes. i consider it as a part of my experinced that must be cherished,
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    Reviews by location
    Cebu City CebuDumaguete City Negros Oriental