Practical IT support experience that strengthened my technical, problem-solving, and teamwork skills.The good things- Applied troubleshooting skills to solve actual hardware and software issues.
- Learned preventive maintenance procedures in a professional ICT environment.
- Gained confidence in setting up and managing audio-visual equipment for meetings.
- Improved documentation skills for technical processes and equipment records.
- Experienced working with a team to complete daily technical tasks and projects.
The challenges- Had limited exposure to advanced IT systems, which motivated me to study them independently.
- Performed repetitive tasks like routine maintenance and documentation, which improved my attention to detail.