SOLIDARITY
We are collaborative towards our common goal
We communicate INTERNALLY first and foremost
We are ONE TEAM - know when to step up & be proactiveCHARACTER
We know what is right - for ourselves, the company, the clients and colleagues
We do the right thing even if it is hard
We say what we do and do what we sayACCOUNTABILITY
We own the outcome of our work (or our team’s work)
We are responsible for the results of our team and our company - good or badVELOCITY
We understand our customers want quick action
We believe that doing it now is better than doing it later
We know that the industry is competitive so we need to be nimble and quickOUTCOMES DRIVEN
Word of mouth = we know that customer satisfaction is the most important marketing tool
We continuously develop our skills & capabilities - R&D, training
We are efficient